2.74 OPTIMAL PRODUCT DESIGN

ASSIGNMENT 3. CUSTOMER MODELING

Objective

Complete a customer model for your project.

Deliverable

A single report for your whole group. This should include:

1. the List of Customer Requirements,
2. their Importance,
3. the Activity Network for the uses of the product,
4. All of this on a diskette as Microsoft Excel/Word files.

Due: Wednesday September 29, 1999 at the start of class.

Useful Templates

Download an interview writeup template Excel spreadsheet. Compressed ZIP version.
Download a customer requirement list template Excel spreadsheet. Compressed ZIP version.
Download a completed example customer requirement analysis for the coffee mill. You should have a similar workbook completed for your project. Compressed ZIP version.
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