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Human-use Analysis Reviews
Home > Assignments > Human-use analysis results > Reviews for Fano Razafindrakoto

Fano Razafindrakoto
organic finger food
[review]

 Analysis RatingsPresentation Ratings
Average Rating
 
Reviewer 1:
Reviewer 2:
Reviewer 3:
Reviewer 4:
1-marginal     2-ok    3-good     4-very good    5-outstanding

Quality and thoroughness of human-use analysis and improvement suggestions

Reviewer 1:

Fano's analysis of the MBTA ticket vending machine experience covered all of the required points as well as provided some history as an introduction to the machine.

However, I suggest the analysis could expand on the experience and pros and cons. What do users need when interacting with the machine? How successfully does the machine fulfill those needs? How does the layout of the buttons and the interface affect that experience? If the process is comprehensible, what makes it work so well?

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Reviewer 2:

The MBTA critique clearly walks the reader through the history and experience of using the MBTA ticket vending machine to refill a Charlie Card. The reader sees one MBTA user's experience very clearly, however the reader might wonder if other users have a similar experience.

1. One suggestion for improvement might be to expand upon other user's experience. The critique mentions that "Most regular riders I surveyed agree that while complicated at first, the entire process is easily learned." The critique could also ask for other riders' feedback on what could best be improved or where the current issues are.

2. Another part of the analysis looks at possible design improvements for MBTA ticket vending machines, and three possible solutions are suggested. These solutions are explained clearly, however they could be explained in even more depth with an additional picture. A picture showing the app the MBTA uses for commuter rails or an image comparing the many different ticket options would help the reader better see what the author was thinking as far as the current problems and how they could be fixed.

Overall, I think this site has a high quality and in depth introduction and description of one user's experience, and with information from other users experiences and pictures of proposed solutions could provide a very thorough overall analysis.

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Reviewer 3:

This is an important topic (and one that I was also considering doing). Right now, I have a Boston, New York, and DC metro card in my wallet; the variety of systems available for refilling these card is stunning, but so is the fact that they are more or less universally difficult to use.

The analysis here was relatively simple but good. I think it captured a couple of the major problems with these machines and did so with a light touch of humor. If I hadn't used one of these machines, I think I at least would have a reasonable understanding of how they worked after reading this.

One thing I noticed is that your recommendations for improvement did align with your experience analysis but did not align with the "Cons" section of your analysis. If the interface aesthetics and user empathy (i.e. the latency before the machine cancels your purchase) are important drawbacks, perhaps you could address them with your proposed redesign. Adding a simple 'would you like to continue this transaction' in the latter case, for example, could improve the experience.

I also think you could have improved your analysis by asking other users to go through the ticket buying process and interviewing them about their experience. While I think your own analysis of the experience was good and perhaps representative, different people will probably display somewhat different interactions.

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Reviewer 4:

Great job! The analysis of the whole process is complete, but could have gone into a bit more detail. I would have liked to see you consider the experience from the point of view of other users, perhaps someone who doesn't speak English, or someone with poor eyesight. Another interesting thing would have been to try and mock up an alternative button layout.

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Clarity and presentation of human-use experience analysis

Reviewer 1:

Fano's analysis and presentation were clearly laid out in the website. Navigation was straightforward. However, pictures could have better shown the experience and details Fano mentions. The improvements could be more specific and be illustrated through drawings or images.

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Reviewer 2:

The analysis is clear and has a consistent color scheme and layout making it an easy, sequential read. The site also has clear headings to divide the critique into "home", "experience", "pros and cons", "improvements" and "references". Some of these headings have multiple sub pages one must click through to read the content, while other headings are simply one page. This clicking through path is great for readers who appreciate the extra engagement and the shorter individual pages. For readers who like to read and then go back and reference specific details, this click though method could benefit from some overall directory or table of contents.

Additionally there are a few minor fixes which could help further polish the site. On the experience page, the picture is rotated 90 degrees from vertical, and would be easier to understand if rotated back. On the improvements page, the 2nd to last word appears to have an ' that is displaying with an error, which could be a very quick fix.

Overall this website is clear and easy to understand, allowing readers to interactively click through and learn more about the MBTA ticket vending machine and possible improvements.

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Reviewer 3:

I think your website is very clean and easy to navigate. I like that mousing over the buttons changes the color so I have positive confirmation they will do something when I click them.

From a website architecture standpoint, it's not immediately obvious that I cannot access all of the content in the Experience section from simply clicking that item in the top bar (I have to instead scroll to the bottom and click the Next button). I'm not sure that you gained a lot by separating out the experience into separate pages; perhaps I could have just scrolled down the page?

Also, I noticed one point where an apostrophe did not display properly. I had the same problem when I copied and pasted text in from word; you can fix it by just retyping that text in Brackets (or whatever editor you have).

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Reviewer 4:

The presentation is great! I like the way you've laid out the site - it makes it very easy to progress. The only suggestion is to use larger pictures that are easier to see.

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