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Human-use Analysis Reviews
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Kevin Schell
the great s cape
[review]

 Analysis RatingsPresentation Ratings
Average Rating
 
Reviewer 1:
Reviewer 2:
Reviewer 3:
Reviewer 4:
1-marginal     2-ok    3-good     4-very good    5-outstanding

Quality and thoroughness of human-use analysis and improvement suggestions

Reviewer 1:

The background was helpful in looking at both the general history of printers and then honing in on digital printing, in addition to the study giving the user needs. The Kinoca Minolta Printer had copy and pasted text from "digital printer overview", so I didn't necessarily understand what was unique about the Kinoca Minolta Printer. It would have been nice information to have when reading through the interviews.

The user experience was thorough, and I like that all parts of the printer was tested (printing, scanning, and copying). I also liked that he took care to talk about the printer itself and how its design could be improved in the office space.

There could have been a little more consistency in that not all the improvements weren't mentioned in the human use review. Otherwise I thought that the section was thorough, and the improvements addressed the negative aspects of the design.

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Reviewer 2:

I think you did a very good job in explaining what the LGO SuperPrinter was and especially in describing the painful user experience in set up. It is nice that you went through printing, copying, and scanning individually. The photos really helped in understanding the user flow and the testimonials of different people and their experiences really helped paint a realistic understanding of what the user experience for this product is like. The two suggestions for improvement I have are: I'm not sure why the information under "Digital Print Overview" and "Kinoca Minolta Printer" are exactly the same? Perhaps you copy and pasted the same thing twice by accident? Also I think you could have elaborated a bit more on who the target user was. In terms of identifying user needs, you cited an article from 2006 which is quite a while ago and maybe people's needs have changed from then? If not that's fine too, but it would be nice to see if you considered that!

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Reviewer 3:

The analysis seemed to be very thorough, and you really dissected how a user interacts with the machine, as well as the pros/cons of the device. You did a good job introducing the technology as well. I'm not too familiar with the technology as I use the mitprint printers, but after reading your background I understood the premise of the machines. I like how you split the improvements by device and context, and really outlined where these improvements would be implemented.

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Reviewer 4:

The analysis contains really detailed background information on digital printers as well as plenty of user reviews. By categorizing the user reviews into into two categories (device & context) and offering multiple improvement suggestions on both aspects, the author has showed a deep understanding of the users' needs and have proposed ideas that really target the feedback obtained!

Two improvement suggestions would be:

(1) Elaborate more on the user needs of the specific LGO super printer: explain that users use it for more than merely printing (copying/scanning), and how often do users perform each type of job

(2) Perhaps it would be beneficial to compare the LGO printer to other printers on campus, as it may offer insights on other aspects that the LGO printer could improve on (ex. why some people may prefer printers in libraries instead of the LGO printer)

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Clarity and presentation of human-use experience analysis

Reviewer 1:

As a reviewer, it would have been helpful to have tabs to get back to any page, rather than following the flow of the study. Not that this was a large inconvenience, but I suppose that's something to consider when thinking about your audience.

I didn't initially notice the "printing", "copying", and "scanning" tabs as different pages I needed to go through, but I think that could have just been something I missed. Some of the pictures here are oriented upside down or sideways, so just remember to rotate at least the upside down ones for readers.

When mentioning some of the positive and negative characteristics, I wasn't sure what exactly he was talking about. It would be tedious to have to search for it in the user testing, so it would have been more convenient to have some additional picture in the human use section to better understand the comments.

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Reviewer 2:

he website had pretty easy navigation and everything was laid out in a nice clean way. I liked the visual hierarchy and how it was easy to tell what was important. The lines really helped separate the different sections as well. I think it would've been helpful to maybe have a navigation bar instead in case people want to switch between pages that are not exactly right next to each other so that they do not need to click through everything to get to the specific page they want. The home menu is not that helpful in this particular situation I believe.

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Reviewer 3:

The website is very clean and well laid out, and the information that is presented is clearly articulated as well. One super, super minor thing is to keep the home/navigation buttons on each page in the same place every time, which really only a problem on your first page because I think you centered the block of elements rather than each element individually. Like I said totally not a big deal but one thing I noticed as I was flipping through. The website as a whole can always be flashier, but content-wise, it definitely communicated what it needed to :)

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Reviewer 4:

I like the idea of the arrow buttons at the top of the webpage, which shows the order of how I should read through the website. However, there are times when I want to go back a few pages to a specific section, and the few button options make it a little inconvenient - perhaps a menu bar would be nice? Another comment would be to make sure all the pictures are in the right orientation in the future :)

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