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Human-use Analysis Reviews
Home > Assignments > Human-use analysis results > Reviews for Ryan Zimmerman

Ryan Zimmerman
6 wits
[review]

 Analysis RatingsPresentation Ratings
Average Rating
 
Reviewer 1:
Reviewer 2:
Reviewer 3:
Reviewer 4:
1-marginal     2-ok    3-good     4-very good    5-outstanding

Quality and thoroughness of human-use analysis and improvement suggestions

Reviewer 1:

I think this was very thorough in explaining the process of paying at this parking garage, and the problems that can occur. However, I think it was lacking the user's perspective.

Although you mentioned watching users enter the parking garage, it would have been interesting to know about what exactly they struggled with. Some pictures or videos could have helped with this.

Another suggestion is to talk to the users. Do they find this to be frustrating? What is their experience with parking garages. Do they always have similar problems or is this one especially bad?

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Reviewer 2:

The experience analysis was well done and super thorough. I appreciated all the pictures and step-by-step write-up of the process. I thought the suggestion regarding making machines able to read tickets no matter how they are inserted is an interesting one and one that would definitely help reduce the amount of time spent trying to pay, but I'm not sure that doing things in varying orders would actually help since without the ticket first, you won't know how much to pay. I like the idea of a sensor but it's unclear what would happen if an animal scurrying by or change in light set off the sensor. Similarly, if the sensor malfunctions for whatever reason, people will be stuck. I also like the idea of billing by plate similar to how cashless tolling is done, but I do wonder how much loss the company would see. Where I am from, drivers use tinted license plate covers and deface their plates to avoid getting caught by such machines, and it seems likely that some people would either not pay or have difficulty receiving the bill in the case of those who rent or move often, leaving the parking facility with little recourse for getting their money and probably resulting in a price hike for everyone else.

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Reviewer 3:

Analysis was quite thorough - especially in considering the different types of use cases and users of a parking meter. Great application of human-centered thinking to be considerate of language/age/technological savviness. Thorough job capturing images of the experience and laying out all the perplexing elements of the parking experience. It read like you observed quite a number of people go through, may have been helpful to understand how many of these folks struggled with the process. Appreciate the analysis of little delays/confusions can add up with the example of leaving after a football game. I like the recommendation for a car detecting sensor, would not have thought of that but it makes things very simple. Even better with rethinking the system completely through a toll booth style set up - would need to consider the costs of setting this up and maintaining it however. My guess is limited resources are a reason parking garages haven't set this up already.

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Reviewer 4:

The quality is quite high. It provides thoughtful background analysis like the personas and current functions of the parking lot. Also, detailed analysis of current user experience and solutions are posted.

Still, few things could improve the analysis better. There is no specific personas analysis of the users at the Franklin Street Parking Lot.

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Clarity and presentation of human-use experience analysis

Reviewer 1:

The structure of the presentation was clear and easy to understand. The headings helped ground the section so that I always knew what was being discussed.

One thing to keep in mind in the future is to try and use more analytical language while analyzing a user experience. You use phrases such as "dizzying array of buttons," but this comes across as more of an exaggeration than an analysis. Maybe if you had an example of a user being lost in the face of all of these buttons, it could be more informative.

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Reviewer 2:

Very clear and very easy to navigate. Everything was easy to read and pictures were appropriately sized and did not distract from the content.

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Reviewer 3:

Well written analysis that was engaging to read. Appreciate the link to humorous results on youtube! Good use of bullets, lists and tables to show the analysis - could have used even more to break up the text and make the wealth of information easier to digest. CLean and functional website design. Font style is nice but thin font on white background washes out the text making it less clear to read (Same with dark front on red background on the right of the header).

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Reviewer 4:

The website is satisfying, easy to read and arranged in a logic structure.

Still, details could be improved:

1) For some pages the content is long with several sub-contents. It could be better to put hyperlink at the top and title of the sub-content to help user find the desired content more quickly

2) Some hyperlinks, like the link to the website in the introduction page, cause user to leaver the current page. They have to retype the website when they want to continue reading. It could be great if users open the hyperlink just in another page.

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