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Human-use Analysis Reviews
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Thomas Mangan
scribbles n bits
[review]

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Reviewer 1:
Reviewer 2:
Reviewer 3:
Reviewer 4:
1-marginal     2-ok    3-good     4-very good    5-outstanding

Quality and thoroughness of human-use analysis and improvement suggestions

Reviewer 1:

What did I like?

(1) A good description of the garage door system works with the help of pictures. This helps the readers who have never used an automatic garage door to understand how the system works.

(2) Elaborating user experience and conducting a test run helps to put things in perspective and buttresses the users' experience and problems to a certain level.

Potential improvements/recommendations

(1) Interview some actual & diverse types of users from a pool of users to get a feel of much more general and common issues faced by the users of the automated garage. For example, try to find out what is the average time a user takes to open and close the door in ideal and worst case. And how much time do the users think is appropriate for the door to open and close. Basically, addressing what users want.

(2) Additional details on the redesigned automated parking system can be shared. For example, at what height will the camera mounted such that it can recognize all different types of cars.

(3) While redesigning it might be a good idea to consider redundant options as the image recognition system can also have some difficulties in recognizing a car or license plate. For example, using a phone as a redundant remote or access key with the help of a specific software application that can also help to unlock the door.

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Reviewer 2:

I too have had this frustrating experience with garage door openers. This is a simple product so thoroughness doesn't require an encyclopedia, but I think Thomas did capture the essential pain point of the product. I also thought using Amazon reviews for product feedback was a clever idea for supplementing his own experience.

My first suggestion would be to think of other alternatives for door initiation that may be less complex to implement. One example could simply be a omni-directional emitter or a more powerful emitter. Another might be an RFID chip on the back of the mirror or license plate. I know this is currently used for gated entrances in some communities. I do like your camera idea, but there may be an easier way.

My second suggestion would be to consider some of the other products currently on the market ("smart garage door openers"). They may be a source of solution innovation.

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Reviewer 3:

I thought the investigation was really thorough, especially the pain points, where you described the process of opening your own apartment building via garage door opener. I could definitely relate to the experience, even though I don't currently live in an apartment building or have a garage.

My two improvement suggestions would be:

- augment drawings or use icons to make your point clear; personally I find it very hard to read a lot of texts and instead of saying things like "notice in the corner the sensor..." you could circle and call out what you want us to see in the photo, make it instantly easy to understand

- compare your redesign to the existing in a clear way. I think your sketch is a great start but you could have a before/after or comparison of the existing system to our new system side by side. In order to understand the benefits I kept having to flip back and forth through different parts of your website.

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Reviewer 4:

Ha. Excellent. Great humor. It would be great to see a reference for the "proliferated with the dawn of the new millennium" statement (I'm assuming Gregorian calendar but that's likely true in another), and some users may be potentially concerned about the "big brother" aspects of a tracking system, but that occurs anyways. Potential challenges in states that do not require a front license plate.

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Clarity and presentation of human-use experience analysis

Reviewer 1:

What did I like?

(1) The content is clear, concise, and easy to read. The font style, font size, and font color of the website is simple and easily readable. The website works well without any issues and easy to navigate.

(2) Good use of pictures and sketches to communicate the concept ideas, observations, and user experiences.

Potential improvements/recommendations

(1) Images - align the single images in the center of the webpage to make it more presentable and make the webpage look uniform

(2) Minor thing - pictures on the introduction page are not labeled correctly and creates confusion and takes a bit of time for the reader to figure which image is being referred to make a point.

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Reviewer 2:

Overall I felt the clarity was very good. The writing was snarky and entertaining. The header and shortcut links were easy to follow.

My only criticism is on the "Testing It Out" page. The five photos showing the struggle were a bit small and difficult to see what was going on. A video here might have been more instructive.

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Reviewer 3:

I thought the website design was clear, with a good and logical flow. It was nice to read each part in sections and made it easy to digest. There were a couple typos on the site, so I would double check for that. I think you could also use more visuals as opposed to text. Or even make a short video to show the entire garage door opening process. Related to my comment above, I think that most users like myself have a short attention span for reading text on webpages, and I in particular have a visual learning style so the more communication via graphics and images and things that are interactive, the better!

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Reviewer 4:

The style and humor keep the reader engaged

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