II. Current Players/Solutions

A.Who are the current direct comps?

o Local LAN/PC service companies

o Unknown, emerging 3rd Party Help Desk service providers

B. What are the substitute/alternative solutions?

o In-house tracking and IS staffs

C. What are solutions in other spaces?

o Rapid response programmer/developers (Cygnus Support)

o Mainframe mgmt outsourcing (EDS)

o Staffing Services (Manpower Inc.)

III. Requirements to Play

Knowledge of corporate LAN environments

Reputation for service excellence

Ability to track performance

Ability to solve problems fast: h’ware, netw’k, software, data, user know-how

Sales experience with IS decision-makers

IV. Our Competencies

Knowledge of corporate LAN environments

Ability to solve problems fast: h’ware, netw’k, software, data, user know-how

Sales experience with IS decision-makers

V. Talk to Customers

If we could do this, would they buy it?

If this is not exactly what they need, what do they really need?