Notes from our 10/14/99 meeting
--------

Attending were Oliver, Marine, Brian, Thomas, and Naomi

The main topic of the meeting was a wide discussion clarifying the
terms and entries of matrix that Oliver had distributed the
previous week.  

Clarifications of terminology:

- Service generally means "hands-on" service
- Support generally means phone support - answering questions about
  something, not necessarily fixing it

- Tech Support means help given by OLC, Ops, killing print jobs,
FL help, help from the developers and RCC's

- Install/Reinstall means standard Cluster Services triage

During the discussion, it became apparent that a number of issues
are tangled together, and pulling on one has ramifications on 
others:

	Service/Support expectations
	Tracking of machines and accompanying overhead
	Fees (yes, no, if yes, then how much)
	Access control to 3partysw

Guiding principle:  Keep it Simple, within our constraints of
licensing and costs
	
Thomas presented his thoughts on access to 3partysw.  In this
scheme, there are two possibilities, "Open Access" or "Tracking by
a List of Machines":

Open Access:	Just need AFS, sys:authuser, Kerberos, attach

List of Machines:  A machine can run 3partysw only if on a list. 
Why do this?  Either because software licenses require this or
because we need to recover costs for 3partysw.  Two ways of doing
this:

	- use the wrapper
	- use AFS groups (very disliked by Ops).

Next meeting:  Thursday, Oct 21 from 3:30 to 5 PM  (NOTE EARLIER
STARTING TIME) in N42-203.

Agenda:  
------
1.  Discussion of Oliver's message that follows up on Thomas'
ideas

2.  Possibly invite Angela to find out about the new deal with the
MathWorks re Matlab