## VC scheduling process

## It starts inevitably with Phone/email contact.

- ### If visit request

  - send vc questionnaire
    - attendees
    - needs
    - interests
    - timing
  - receive completed questionnaire
  - assesses information (content, if special presenter is needed)
  - Ask "Can I help?"
    - If yes
      - contact the requestor
      - set up appointment based on
        - presenter availability
        - facility availability
        - visitor availability
    - If no
      - reject and redirect

- ### If facility request

  - Conduct real-time assessment
    - requestor
      - IS - no charge
      - Non-IS, Non-libraries - internal fee schedule
      - Outsiders - external fee schedule
    - number of attendees
    - technical needs
    - content
    - facility availability
  - Ask, "Can I help?"
    - If yes
      - Set up appointment
    - if no
      - reject and redirect

### Exceptions:

Some groups are more powerful than others, and may require special attention (bumping usually happens at the request of a director.) Problem groups require more monitoring, more close scrutiny in screening. Some groups are required to pay for VCenter use - there are fewer incidents of bumping these people.