VC scheduling process

It starts inevitably with Phone/email contact.

• If visit request

  • send vc questionnaire
    • attendees
    • needs
    • interests
    • timing
  • receive completed questionnaire
  • assesses information (content, if special presenter is needed)
  • Ask "Can I help?"
    • If yes
      • contact the requestor
      • set up appointment based on
        • presenter availability
        • facility availability
        • visitor availability
    • If no
      • reject and redirect

• If facility request

  • Conduct real-time assessment
    • requestor
      • IS - no charge
      • Non-IS, Non-libraries - internal fee schedule
      • Outsiders - external fee schedule
    • number of attendees
    • technical needs
    • content
    • facility availability
  • Ask, "Can I help?"
    • If yes
      • Set up appointment
    • if no
      • reject and redirect

Exceptions:

Some groups are more powerful than others, and may require special attention (bumping usually happens at the request of a director.) Problem groups require more monitoring, more close scrutiny in screening. Some groups are required to pay for VCenter use - there are fewer incidents of bumping these people.