Employee Data and Analysis
United Airlines
  1995 1996 1997 1998 1999 2000 2001 2002 2003 2004 2005 2006 2007
Traffic Indicies  
Stage Length in Miles (for SLA purposes)             1,046            1,068            1,088            1,115            1,121            1,145            1,181            1,224            1,255            1,293            1,368            1,364            1,371
Seats Per Departure (for SDA purposes)               194               194               195               195               192               190               188               187               181               183               186               186               188
Price Per Gallon of Fuel  $          0.56  $          0.66  $          0.64  $          0.54  $          0.52  $          0.75  $          0.83  $          0.73  $          0.99  $          1.18  $          1.70  $          2.02  $          2.11
Airborne Hours / Block Hours 87% 87% 87% 87% 86% 86% 87% 87% 90% 84% 87% 97% 100%
Outsourcing Indicies  
Maintenance $'s Outsourced 7.7% 9.1% 13.6% 15.0% 16.2% 16.3% 18.4% 16.7% 21.3% 33.0% 40.5% 44.9% 45.7%
Other Outsourcing as % of  Total Exp. (ex-Fuel) 6.9% 7.2% 7.2% 8.2% 8.3% 8.5% 8.1% 7.5% 7.3% 8.5% 8.4% 10.5% 10.8%
Transport Related Expense (000)  $     446,305  $     535,217  $     546,559  $     474,275  $     602,400  $  1,037,930  $  1,245,909  $  1,196,490  $  1,598,738  $  2,771,582  $  3,372,675  $  3,491,325  $  3,253,526
Productivity Measures (unadjusted)  
Block Hours Per Employee Per Month
Pilots & Co-Pilots (note: Includes Flight Engineers where applicable)              48.5              47.7              42.8              39.7              35.1              38.5              35.8              40.6              40.0              51.2              49.8              49.7              48.6
Flight Attendants (note: Avg Crew = 1 FA per 50 seats)              47.4              47.5              61.3              32.0              29.5              30.8              28.6              32.4              34.3              39.1              37.2              39.0              38.5
Maintenance              36.5              81.2              11.9              11.8              11.8              12.2              12.2              25.4              18.9              29.9              31.9              32.2              31.5
Passenger, Cargo and Aircraft Handling               6.5               6.2               9.0               8.4              10.0              10.2              10.3               5.5               7.4               5.6               5.9               6.2               6.1
Other               7.2               6.4              10.0              10.1               9.2               7.6               6.8              13.1              16.4              35.5              35.7              42.6              40.9
Total               2.2               2.2               2.1               2.1               2.1               2.0               1.9               2.1               2.5               2.7               2.7               2.8               2.8
ASMs Per Employee (000)
Pilots & Co-Pilots       20,828.8       20,712.9       18,618.4       17,376.6       15,032.1       15,388.7       14,637.8       18,619.5       17,763.5       22,809.5       22,875.3       22,795.1       22,388.2
Flight Attendants       11,472.3       11,499.5       14,893.1         7,777.6         7,111.6         7,367.1         6,953.7         7,959.3         8,411.8         9,533.6         9,172.5         9,615.3         9,442.7
Maintenance       34,300.2       76,273.9       11,247.1       11,196.8       10,936.3       11,074.9       11,117.5       23,302.1       16,783.3       26,632.7       29,319.5       29,514.3       29,011.7
Passenger, Cargo and Aircraft Handling         6,071.5         5,855.4         8,473.8         7,963.1         9,227.0         9,262.3         9,363.3         5,017.4         6,538.3         4,993.7         5,377.3         5,654.2         5,656.4
Other         6,752.5         5,986.9         9,469.2         9,519.6         8,544.3         6,945.5         6,244.6       11,985.1       14,579.5       31,681.8       32,763.7       39,030.3       37,668.2
Total         2,094.9         2,056.0         2,029.5         1,975.2         1,907.6         1,841.0         1,756.6         1,971.7         2,191.2         2,388.9         2,476.0         2,600.3         2,572.4
Employees Per Aircraft
Pilots & Co-Pilots (Crews)               6.3               6.5               7.3               8.1               9.3               8.3               8.5               7.2               7.0               6.1               6.6               6.8               7.0
Flight Attendants (Crews)               6.4               6.5               5.1              10.0              11.0              10.4              10.6               9.0               8.1               8.0               8.9               8.7               8.8
Maintenance (Inhouse)               8.4               3.8              26.4              27.1              27.5              26.4              24.8              11.5              14.8              10.5              10.3              10.5              10.8
Passenger, Cargo and Aircraft Handling (Inhouse)              47.3              49.6              35.1              38.1              32.6              31.5              29.5              53.3              37.9              56.1              56.4              55.0              55.4
Other (Inhouse)              42.5              48.5              31.4              31.9              35.2              42.0              44.2              22.3              17.0               8.8               9.3               8.0               8.3
Total            137.0            141.2            146.4            153.7            157.8            158.5            157.1            135.6            113.1            117.4            122.5            119.6            121.7
Passengers Per Employee
Pilots & Co-Pilots          10,352          10,423            9,275            8,675            7,366            7,358            6,676            8,570            8,598          11,120          10,892          11,044          10,790
Flight Attendants            5,702            5,787            7,419            3,883            3,485            3,523            3,171            3,664            4,072            4,648            4,368            4,659            4,551
Maintenance          17,047          38,382            5,603            5,590            5,359            5,296            5,070          10,726            8,124          12,984          13,961          14,300          13,982
Passenger, Cargo and Aircraft Handling            3,017            2,946            4,221            3,975            4,521            4,429            4,270            2,309            3,165            2,435            2,560            2,739            2,726
Other            3,356            3,013            4,717            4,752            4,187            3,321            2,848            5,517            7,057          15,446          15,601          18,910          18,154
Total            1,041            1,035            1,011               986               935               880               801               908            1,061            1,165            1,179            1,260            1,240
Productivity Measures Revenue  
Passenger Revenue Per Employee (000)
Pilots & Co-Pilots  $     1,711.2  $     1,812.1  $     1,659.0  $     1,518.0  $     1,313.7  $     1,455.9  $     1,195.7  $     1,441.3  $     1,381.2  $     1,875.4  $     2,031.7  $     2,212.8  $     2,342.3
Flight Attendants  $        942.5  $     1,006.1  $     1,327.0  $        679.5  $        621.5  $        697.0  $        568.0  $        616.1  $        654.1  $        783.8  $        814.7  $        933.4  $        987.9
Maintenance  $     2,818.0  $     6,673.1  $     1,002.2  $        978.2  $        955.7  $     1,047.8  $        908.1  $     1,803.7  $     1,305.0  $     2,189.7  $     2,604.0  $     2,865.1  $     3,035.3
Passenger, Cargo and Aircraft Handling  $        498.8  $        512.3  $        755.1  $        695.7  $        806.4  $        876.3  $        764.9  $        388.4  $        508.4  $        410.6  $        477.6  $        548.9  $        591.8
Other  $        554.8  $        523.8  $        843.8  $        831.6  $        746.7  $        657.1  $        510.1  $        927.7  $     1,133.6  $     2,604.9  $     2,909.9  $     3,788.8  $     3,941.0
Total  $        172.1  $        179.9  $        180.8  $        172.6  $        166.7  $        174.2  $        143.5  $        152.6  $        170.4  $        196.4  $        219.9  $        252.4  $        269.1
Salary and Benefits  
Average Salary
Management and All Other  $      28,122  $      25,533  $      46,217  $      41,105  $      38,910  $      38,867  $      39,307  $      59,240  $      62,207  $     138,868  $     133,761  $     212,550  $     197,643
Pilots & Co-Pilots  $     135,728  $     146,249  $     147,212  $     135,886  $     117,920  $     132,126  $     138,627  $     184,429  $     116,998  $     132,010  $     115,242  $     114,985  $     115,711
Flight Attendants  $      43,496  $      46,528  $      60,664  $      33,258  $      31,307  $      35,604  $      32,958  $      44,188  $      34,003  $      39,314  $      35,268  $      36,180  $      35,811
Maintenance  $     134,850  $     307,347  $      48,006  $      47,085  $      46,288  $      49,525  $      51,675  $     103,942  $      48,500  $      70,429  $      65,873  $      68,432  $      69,997
Passenger, Cargo and Aircraft Handling  $      38,803  $      39,840  $      63,328  $      59,252  $      70,214  $      68,963  $      68,096  $      40,200  $      49,469  $      30,270  $      26,099  $      26,177  $      25,624
Total  $      51,956  $      53,889  $      58,069  $      55,442  $      54,655  $      56,962  $      56,888  $      65,069  $      53,682  $      54,195  $      49,863  $      54,984  $      54,588
Other Compensation Per Employee (All Employees)
Benefits, Pensions and Payroll Taxes
Pilots & Co-Pilots  $      18,539  $      21,294  $      16,903  $      23,224  $      19,586  $      25,855  $      45,315  $      74,232  $      57,955  $      59,832  $      40,709  $      37,321  $      35,384
All Others  $        9,884  $        9,385  $        9,341  $        9,203  $        9,520  $        9,151  $      12,201  $      17,411  $      23,031  $      18,399  $      13,903  $      15,328  $      15,737
Total  $      10,754  $      10,567  $      10,165  $      10,797  $      10,798  $      11,150  $      16,175  $      23,428  $      27,339  $      22,739  $      16,804  $      17,837  $      17,995
Personnel
Pilots & Co-Pilots  $      11,188  $      12,057  $      11,399  $      11,021  $      10,515  $      11,318  $      11,826  $      13,443  $      10,696  $      13,163  $      12,812  $      13,627  $      14,822
Flight Attendents  $      14,451  $      15,158  $      21,317  $      12,033  $      11,897  $      13,122  $      17,836  $      11,739  $      10,890  $      12,023  $      11,118  $      10,982  $      12,820
Payroll Taxes
Pilots & Co-Pilots  $        5,696  $        5,901  $        5,420  $        5,097  $        4,628  $        6,084  $        7,207  $        8,965  $      11,129  $        7,690  $        7,660  $        8,907  $        9,330
All Others  $        3,202  $        3,212  $        3,309  $        3,337  $        3,539  $        3,455  $        3,685  $        4,027  $        3,629  $        4,354  $        3,589  $        3,971  $        3,768
Raw Data  
Number of Months 12 12 12 12 12 12 12 12 12 12 12 12 12
Number of Days 365 366 365 365 365 366 365 365 365 366 365 365 365
P10- Employee Count Data  
Sum of General Management                37                36                38                38                42                42                42               322                42                76                76                48                50
Sum of Pilots and Co-Pilots            6,890            7,214            8,289            9,204          10,786            9,855            9,968            7,992            7,688            6,374            6,133            6,277            6,338
Sum of Other Flight Personnel               723               648               794               810               968            1,549            1,294                 -                   -                   -                   -                   -                   -  
Sum of Passenger and General Services          13,822          14,161          11,355          22,373          24,845          23,821          23,707          18,696          16,235          15,250          15,295          14,881          15,027
Sum of Maintenance            4,623            2,135          15,036          15,541          16,156          15,846          14,828            6,386            8,137            5,459            4,785            4,848            4,891
Sum of AC Handling 1                 -                   -                   -                   -                   -                   -                   -                   -                   -                   -                   -                   -                   -  
Sum of Aircraft Handling            5,098            5,375               180               184               185               185               186            4,818            8,212          28,687          25,783               926               920
Sum of Aircraft Control               516               555               511               540               616               645               639            8,113                 -                   -                   -                 166               172
Sum of Passenger Handling          13,002          14,024            7,396            8,578            4,394            3,580            3,468          14,955          12,222                 -                   -            23,914          23,994
Sum of Cargo Handling            7,501            7,857          11,870          12,550          13,954          14,537          13,313            1,772               453               427               307               300                 -  
Sum of Trainees and Instructors               632            1,959               182               220               184               183               179               198               141               195               180               188               190
Sum of Stats            3,374            3,416            2,198            2,269            2,675            3,236            3,343            2,568            2,325            2,608            2,493            2,026            2,401
Sum of Traffic Solicitors               841               895               624               631               647               679               663            1,637            4,250               999               911               653               581
Sum of Other          18,636          20,930          14,855          15,159          17,173          21,169          22,214            8,013            2,651               787               698               799               595
Sum of Transport Related                 -                   -                   -                   -                   -                   -                   -                   -                   -                   -                   -                   -                   -  
Sum of Total          75,695          79,205          83,328          88,097          92,625          95,327          93,844          75,470          62,326          60,860          56,661          55,027          55,160
P6- Objective Grouping Operating Expense Data  
Sum of Salaries-General Management Personnel (000)  $        9,508  $        8,642  $        8,277  $        8,691  $        9,815  $      13,261  $      12,816  $      31,604  $        8,758  $      13,851  $      13,945  $      12,680  $      15,915
Sum of Salaries-Flight Personnel (000)  $  1,634,496  $  1,808,690  $  2,025,970  $  2,104,853  $  2,163,857  $  2,354,885  $  2,342,553  $  2,300,091  $  1,451,515  $  1,440,967  $  1,246,206  $  1,260,152  $  1,271,510
Sum of Salaries-Maintenance Labor (000)  $     623,411  $     656,185  $     721,815  $     731,754  $     747,821  $     784,779  $     766,234  $     663,775  $     394,644  $     384,473  $     315,200  $     331,757  $     342,356
Sum of Salaries-Aircraft And Traffic Handling Personnel (000)  $  1,013,427  $  1,107,982  $  1,263,835  $  1,294,777  $  1,344,532  $  1,306,641  $  1,198,902  $  1,192,255  $  1,033,260  $     881,284  $     680,930  $     662,433  $     642,793
Sum of Salaries-Other Personnel (000)  $     651,933  $     686,767  $     818,863  $     744,224  $     796,434  $     970,431  $  1,026,489  $     722,996  $     576,546  $     633,970  $     568,987  $     776,730  $     738,488
Sum of Salaries-Total (000)  $  3,932,775  $  4,268,266  $  4,838,760  $  4,884,299  $  5,062,459  $  5,429,997  $  5,338,644  $  4,910,721  $  3,345,789  $  3,298,279  $  2,825,268  $  3,025,584  $  3,011,062
Sum of Related Fringe Benefits-Personnel Expense (000)  $     284,910  $     309,446  $     345,596  $     379,584  $     419,184  $     441,653  $     556,022  $     326,909  $     259,025  $     267,256  $     248,625  $     248,963  $     286,591
Sum of Related Fringe Benefits-Employee Benefits And Pensions (000)  $     814,033  $     836,935  $     847,036  $     951,185  $  1,000,124  $  1,062,867  $  1,517,951  $  1,768,122  $  1,703,942  $  1,383,874  $     952,155  $     981,502  $     992,596
Sum of Related Fringe Benefits-Payroll Taxes (000)  $     261,359  $     275,559  $     294,918  $     311,613  $     340,572  $     359,367  $     385,482  $     343,391  $     283,859  $     286,238  $     228,323  $     249,496  $     243,103
Sum of Related Fringe Benefits-Total (000)  $  1,360,302  $  1,421,940  $  1,487,550  $  1,642,382  $  1,759,880  $  1,863,887  $  2,459,455  $  2,436,580  $  2,246,826  $  1,937,368  $  1,429,103  $  1,479,719  $  1,522,290
Sum of Total Salaries And Related Fringe Benefits (000)  $  5,293,077  $  5,690,206  $  6,326,310  $  6,526,681  $  6,822,339  $  7,293,884  $  7,798,099  $  7,347,301  $  5,560,991  $  5,235,647  $  4,254,371  $  4,505,303  $  4,533,352
Sum of Services Purchased-Advertising And Other Promotions (000)  $     194,694  $     183,569  $     189,577  $     212,939  $     232,648  $     266,883  $     208,235  $     162,470  $     171,966  $     226,971  $     181,971  $     106,170  $      79,699
Sum of Services Purchased-Communication (000)  $     175,955  $     197,739  $     228,982  $     278,481  $     285,805  $     293,010  $     281,520  $     248,290  $     214,025  $     223,936  $     223,098  $     213,940  $     224,871
Sum of Services Purchased-Insurance (000)  $      83,085  $      75,227  $      54,481  $      42,012  $      36,715  $      37,716  $      81,450  $     185,097  $     158,227  $     117,769  $     118,981  $      97,154  $      92,787
Sum of Services Purchased-Outside Flight Equipment Maintenance (000)  $     113,728  $     143,778  $     249,914  $     283,116  $     324,129  $     336,399  $     384,306  $     304,224  $     328,872  $     516,363  $     644,347  $     786,733  $     885,382
Sum of Services Purchased-Traffic Commissions -Passenger (000)  $  1,424,461  $  1,438,824  $  1,473,812  $  1,285,546  $  1,101,596  $     980,624  $     711,288  $     420,663  $     294,207  $     328,107  $     282,919  $     310,878  $     305,645
Sum of Services Purchased-Traffic Commissions-Cargo (000)  $      46,132  $      27,362  $      34,370  $      39,500  $      37,776  $      49,578  $      24,174  $      22,200  $      17,777  $      20,266  $      22,498  $        4,047  $        3,372
Sum of Services Purchased-Other Services (000)  $     859,652  $     960,427  $  1,023,837  $  1,185,041  $  1,247,487  $  1,379,211  $  1,410,873  $  1,129,419  $     953,963  $  1,202,756  $  1,154,118  $  1,499,875  $  1,546,441
Sum of Services Purchased-Total (000)  $  2,897,707  $  3,026,926  $  3,254,973  $  3,313,573  $  3,266,156  $  3,343,421  $  3,100,420  $  2,456,773  $  2,135,815  $  2,625,132  $  2,589,232  $  2,990,381  $  3,138,197
Sum of Transport Related Expense (000) 446305 535217 546559 474275 602400 1037930 1245909 1196490 1598738 2771582 3372675 3491325 3253526
Sum of Total Operating Expense (000)  $14,062,824  $15,186,525  $16,109,679  $16,082,351  $16,608,774  $18,590,452  $19,830,469  $16,937,412  $14,951,479  $16,867,575  $17,545,500  $18,883,341  $19,096,720
T1 & T2- Traffic Data  
Sum of RPMs 1.12E+11 1.17E+11 1.21E+11 1.25E+11 1.25E+11 1.27E+11 1.17E+11 1.09E+11 1.04E+11 1.15E+11 1.14E+11 1.17E+11 1.17E+11
Sum of ASMs 1.59E+11 1.63E+11 1.69E+11 1.74E+11 1.77E+11 1.75E+11 1.65E+11 1.49E+11 1.37E+11 1.45E+11 1.40E+11 1.43E+11 1.42E+11
Sum of Miles 8.17E+08 8.39E+08 8.69E+08 8.95E+08 9.19E+08 9.25E+08 8.78E+08 7.96E+08 7.55E+08 7.95E+08 7.53E+08 7.69E+08 7.55E+08
Sum of Depts        780,864        785,820        798,606        802,585        820,076        807,928        743,141        650,370        601,361        615,011        550,536        563,994        550,845
Sum of Airborne Hours      1,761,184      1,809,393      1,865,139      1,918,156      1,972,263      1,989,316      1,879,584      1,690,924      1,659,106      1,652,062      1,591,904      1,824,183      1,852,850
Sum of Block Hours      2,024,459      2,079,294      2,144,700      2,207,741      2,288,336      2,318,269      2,168,914      1,945,043      1,846,201      1,957,537      1,833,178      1,872,199      1,847,989
Sum of AC Days        201,736        205,272        207,737        209,234        214,215        220,077        217,971        203,079        201,092        189,796        168,801        167,902        165,409
Sum of Gallons 2.82E+09 2.88E+09 2.96E+09 3.03E+09 3.06E+09 3.10E+09 2.82E+09 2.46E+09 1.96E+09 2.36E+09 2.27E+09 2.29E+09 2.29E+09
Sum of Passengers    78,807,932    81,944,830    84,247,098    86,868,185    86,580,996    83,913,300    75,181,720    68,494,278    66,101,151    70,880,444    66,801,529    69,325,082    68,385,937
P12- Profit and Loss Statement  
Sum of Pax Rev (000) -1.30E+07 -1.42E+07 -1.51E+07 -1.52E+07 -1.54E+07 -1.66E+07 -1.35E+07 -1.15E+07 -1.06E+07 -1.20E+07 -1.25E+07 -1.39E+07 -1.48E+07
Sum of Charter Pax (000)  $     (27,776)  $     (20,777)  $     (13,853)  $     (15,797)  $     (19,084)  $     (14,925)  $     (12,569)  $     (18,627)  $    (134,634)  $    (125,899)  $     (74,343)  $     (56,835)  $     (16,073)
Sum of Transport Related Rev (000)  $    (910,924)  $ (1,079,428)  $ (1,101,710)  $ (1,084,350)  $ (1,276,300)  $ (1,468,724)  $ (1,595,274)  $ (1,370,501)  $ (1,633,980)  $ (2,545,881)  $ (3,661,898)  $ (4,217,278)  $ (3,987,422)
Sum of Cargo Rev (000)  $    (565,940)  $    (563,005)  $    (663,537)  $    (695,707)  $    (702,381)  $    (724,179)  $    (535,616)  $    (531,462)  $    (482,067)  $    (577,927)  $    (617,866)  $    (678,823)  $    (712,594)
Sum of Total Rev (000) -1.49E+07 -1.63E+07 -1.73E+07 -1.75E+07 -1.80E+07 -1.93E+07 -1.61E+07 -1.39E+07 -1.34E+07 -1.57E+07 -1.73E+07 -1.93E+07 -2.00E+07
P52- Functional Grouping Operating Expense Data  
Sum of Pilots And Copilots (000)  $     966,530  $  1,083,119  $  1,263,311  $  1,292,971  $  1,323,651  $  1,459,462  $  1,526,159  $  1,470,826  $     895,705  $     840,798  $     704,385  $     721,518  $     733,376
Sum of Other Flight Personnel (000)  $      66,769  $      66,690  $      73,814  $      67,791  $      62,383  $      47,300  $      35,054  $        3,127  $        3,779  $           633  $        2,396  $           241  $             -  
Sum of Trainees And Instructors (000)  $      58,331  $      48,020  $      54,845  $      50,584  $      59,906  $      59,829  $      69,741  $      60,790  $      34,500  $      25,884  $      21,816  $      17,063  $      21,180
Sum of Personnel Expenses (000)  $      85,171  $      94,792  $     103,541  $     110,365  $     123,597  $     129,072  $     133,186  $     107,434  $      82,230  $      83,902  $      78,579  $      85,539  $      93,939
Sum of Employee Benefits And Pensions (000)  $     141,134  $     167,413  $     153,531  $     232,564  $     230,211  $     294,855  $     510,341  $     593,265  $     445,556  $     381,369  $     249,669  $     234,262  $     224,263
Sum of Taxes-Payroll (000)  $      43,360  $      46,391  $      49,233  $      51,044  $      54,397  $      69,378  $      81,160  $      71,651  $      85,563  $      49,017  $      46,978  $      55,910  $      59,136
Sum of Total Flight Equipment Maintenance (Memo) (000)  $  1,477,718  $  1,585,029  $  1,844,196  $  1,891,336  $  2,002,243  $  2,063,581  $  2,084,826  $  1,821,061  $  1,545,420  $  1,563,223  $  1,591,613  $  1,752,408  $  1,939,497
Sum of Flying Operations-Aircraft Fuels (000)  $  1,578,615  $  1,909,880  $  1,893,237  $  1,622,624  $  1,592,607  $  2,313,049  $  2,327,559  $  1,791,784  $  1,939,139  $  2,779,113  $  3,855,088  $  4,632,777  $  4,823,415