The current year has been one filled with change for the Copy Technology Centers. During the year, the Graphic Arts department, of which the copy centers were a part, was closed. As a result of a proposal by a review team, the various copy-related services were merged into a new department. The goal of this newly formed organization is to provide the community with the highest quality copier and copier related services.
The newly configured Copy Technology Centers debuted during the year. The primary focus was to maintain a high level of service delivery, to merge the fragmented copy operations into one, to establish partnerships with both inside and outside groups, and to slowly integrate a number of new services and features into the organization.
A number of key accomplishments were achieved during the year. A concerted effort to address the needs of MIT students resulted in extended evening hours, Saturday openings, new payment choices using student ID cards and/or credit cards, and improved copy facilities. Renovations to Room 11-004 brought together several copy services as well as accounting services into one central location. During the year, extensive training was provided to staff in all areas of the organization on computer and network services as well as preparation for the implementation of the upcoming SAP accounting system. A partnership with DHL Shipping was introduced during the year and space was provided in the 11-004 center for an overnight package delivery service.
This year the department closed with an income of $3 million, a 13 percent increase over the previous year. The centers look to the year ahead with confidence, enthusiasm, and high expectation.
More information about this department can be found on the World Wide Web at the following URL: http://web.mit.edu/ctc/www/.
Steven M. Dimond
MIT Reports to the President 1996-97