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Why didn't my file print? If you send a file to the printer and it fails to print, try the following: 1. Log in to Athena and type lpq -Pprintername and see what the queue looks like. A normal queue will look something like this: Printer: sanda@paper-pusher 'HP8100 4-167' Queue: 6 printable jobs Server: pid 11699 active Unspooler: pid 24681 active Status: printing data file 'dfA356m4-167-3.mit.edu' at 15:41:17.184 Filter_status: 14 percent done at 15:41:45.772 Rank Owner/ID Class Job Files Size Time active username@m4-167-3+356 A 356 /tmp/AcrocPaWJe 6589407 15:13:16 2 username@m4-167-8+902 A 902 (stdin) 25757 15:23:43 3 username@m4-167-8+908 A 908 (stdin) 27579 15:24:12 4 username@m4-167-1+774 A 774 (stdin) 24158 15:35:59 NOTE: If the queue looks like the one below, the "stalled" message before the first job doesn't necessarily mean anything is wrong, it might mean the printer is just processing the job. If it's been stalled for more than 5-10 minutes and no pages are actually being printed and the "filter_status" line doesn't have an increasing percentage done (as shown above), look for a physical problem with the printer as described in the next steps. Printer: printername@paper-pusher 'HP5SI green' Queue: 3 printable jobs Server: pid 24997 active Unspooler: pid 25006 active Status: printing data file 'dfA867m12-182-14.mit.edu' at 15:43:46.316 Filter_status: device = '<NULL>' at 15:44:17.178 Rank Owner/ID Class Job Files Size Time stalled(307sec) username@m12-182-14+867 A 867 /tmp/Acro0xNhzG 281891 15:43:45 2 username@m12-182-22+404 A 404 /tmp/AcroxeaqMg 612417 15:45:26 3 username@m12-182-24+360 A 360 /tmp/AcroL8ay9D 281794 15:47:25 2. If the printer panel says "Power Save" or "Warming Up" and has for a while turn the printer off and then on again (the power button is located below the display panel.) You would also see the "Power Save" or "Warming Up" message in the "Filter_status" field after typing lpq -Pprintername. 3. If the printer panel has any other obvious error messages like "Paper Jam", "Tray 2 Paper Out", etc, please attempt to fix the problem. If you can't fix the problem please send email to hotline@mit.edu and someone will come and look at it. 4. If you can't find a physical problem, and the job has been stalled for more than 5-10 minutes, either ask the user to remove the job or call Athena Consulting at 3-4435 and ask them to remove the print job for you. 5. If it is a pdf file and it seems to just 'disappear' from the queue without actually printing (the printer lights blink, then stop and nothing prints). You may wish to try checking the box in the print dialog for acrobat under "Postscript Option" that says "Level 2 Only" |
