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Requests for services during normal operating hours (Monday - Friday, 8:00am - 5:00pm) are due 48 business hours in advance. Due to technician and equipment scheduling conflicts, we cannot guarantee orders placed after this deadline. However, we will do everything within our abilities to meet your request or provide equipment you can pickup yourself at our offices. Requests for services outside our normal operating hours (occurring Monday - Friday before 8:00am and after 5:00pm or on weekends or Institute holidays) are due five (5) business days in advance. Orders requiring a technician for these periods are subject to a four (4) hour minimum labor charge. Orders may be placed by phone, fax, SAP requisition or through the MIT Audio Visual Services web order form at http://web.mit.edu/av/www/av-order.html . We accept payment through MIT accounts, cash, checks and Tech Cash. Sloan orders are placed through http://web.mit.edu/av/www/sloan.htm . ♥Effective 2/14/2005♥ Late Order Fee: An additional 20% of your order value (based upon equipment and labor charges) will be assessed on late orders that are received after the 48 hour advance deadline, or weekend or overtime orders which are placed with less than five days notice.Institute Closing Policy: In the event the Institute is closed during a time when your event is scheduled, we strongly encourage you to cancel your event. If this is not feasible, we will attempt to staff your event with department technicians based on their availability and ability to arrive on campus. An additional labor rate will be applied if technicians are able to provide support during an Institute closing. |
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We accept Tech Cash for our goods and services. |
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