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Strategy: Encourage dialogue

Tension between people may be due to misunderstanding each other’s beliefs, motives, or intent.  Open dialogue may eliminate the misunderstanding.


  • Situation #7
    You are on a four-person team. There is a lot of tension in the team because the other two people think X is not doing his share of the work. No one has said anything to X about it.

    Response:  Suggest that the other two people raise their concern about the uneven distribution of labor at the next team meeting.
  • Situation #8
    The two people who live (or work) in adjacent rooms across the hall from you have, on separate occasions, complained to you about each other.  One day, you hear them start to argue loudly in the hall.

    Response:  “Excuse me.  I couldn’t help but overhear, because your voices are pretty loud.  I can tell that both of you are angry.  How about sitting down and talking about it?”


Strategy List | Situation List

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