Strategy: Point to
the "elephant in the room"
Purpose/goal:
Surface a concern that is festering, to prevent escalation into
harmful conflict.
Tips:
Listen to both sides without judging. When raising a concern
about someone’s actions, choose non-confrontational language,
so that the person does not get defensive and can engage in the discussion.
Example:
- Situation #7
You are on a four-person
team. There is a lot of tension in the team because the other two
people think X is not doing his share of the work. No one has said
anything to X about it.
Response: At the next team meeting tell X that the three
of you are concerned about deadlines, ask for an update on his
part, and work out an agreement on timing of next steps that is
acceptable to all.
Strategy List | Situation
List
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