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JCPenney must operate a highly reliable, flexible, and cost effective computing and networking environment in order to support the needs of its 1,250 retail stores and catalogue sales
business. This case study describes the operations infrastructure the firm has developed in order to address these requirements. JCPenney is attempting to develop a single network and systems management
process for its mainframe and client-server environments. IT management has articulated a clear architecture for accomplishing a seamless operating environment that centralizes and automates as much of the
operations work as possible. The case is intended to help readers understand the complexities of current network and systems management, and identify issues important to the development of reliable, cost
effective, and secure computing operations. |
