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Change has emerged as the trademark of the 1990s business environment, and changes in both business and in technology are prompting adaptation in the role and structure of the
information technology (IT) function. This article explores some of the challenges IT units now face and defines eight "imperatives" for IT management trying to respond to those challenges. The imperatives
are: (1) achieving two-way strategic alignment; (2) developing effective line partnerships; (3) delivering and implementing new systems; (4) building and managing infrastructure; (5) reskilling the IT
organization; (6) managing vendor partnerships; (7) building high performance; and (8) redesigning and managing the "federal" IT organization. The article also discusses trends in the structure of the IT
organization, and emphasizes the growing and crucial role of line managers in the effective use of IT. |
