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Travelers Insurance has undertaken a large scale systems project to effectively redesign the workers compensation claim process. The project team has agreed to use high-risk
technologies in order to provide case managers with both the standardization and the flexibility they need to become highly productive and customer oriented. Travelers' information technology unit has strong
technical skills but no experience with object oriented technologies, and Travelers is building an infrastructure to support client-server systems even as it pursues this project which will put servers in
fifty-one offices around the country. This case examines the decision to pursue this high-risk development project. The addendum to this case, Travelers Insurance: Centralized Support of Distributed
Systems,
provides detail on the infrastructure the company developed to support the system. This addendum permits discussion of alternative architectures for managing distributed computing in large organizations. |
