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JCPenney must operate a highly reliable, flexible, and cost effective computing and networking environment in order to support the needs of its 1,250
retail stores and catalogue sales business. This case study describes the operations infrastructure that the firm has developed in order to address these requirements. JCPenney is attempting to develop a
single network and systems management process for its mainframe and client-server environments. IT management has articulated a clear architecture for accomplishing a seamless operating environment that
centralizes and automates as much of the operations work as possible. The case is intended to help readers understand the complexities of current network and systems management, and identify issues important
to the development of reliable, cost effective, and secure computing operations. |
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