Center for Information Systems Research

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Working Paper No.:

315

Title:

Author(s):

Date of Publication:

No. of Pages:

Abstract:

Short Description

04

Brady Corporation:
Delivering Customer Value Through Multiple Channels

Jeanne Ross
Natalia Levina

August 2001

12

Brady Corporation is a $500 million manufacturer of identification products (signs, labels, bar-coding equipment, etc.) based in Milwaukee, Wisconsin, USA. The firm relies heavily on distributors but has a significant direct-to-consumer business, so it has worked to build an e-business environment that supports both channels. The case describes Brady's e-business initiatives and its approach to developing an IT infrastructure that supports those initiatives.

 

The case describes Brady's e-business initiatives and its approach to developing an IT infrastructure that supports those initiatives

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