Center for Information Systems Research

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Working Paper No.:

315

Title:

Brady Corporation:
Delivering Customer Value Through Multiple Channels

Author(s):

Date of Publication:

Jeanne W. Ross  and Natalia Levina
 

August 2001

No. of pages:

12 pages

Abstract:

Brady Corporation is a $500 million manufacturer of identification products (signs, labels, bar-coding equipment, etc.) based in Milwaukee, Wisconsin, USA. The firm relies heavily on distributors but has a significant direct-to-consumer business, so it has worked to build an e-business environment that supports both channels. The case describes Brady's e-business initiatives and its approach to developing an IT infrastructure that supports those initiatives.

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