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2.4b Criticism Tasks
- After assessing each team member, Develop A Profile
about how you think each member will address the project that lies ahead.
- As team leader, be Supportive because there is usually
some competence at the task but low to medium commitment.
- Review and adapt your ground rules to cover each situation that arises.
Ground Rules are sometimes broken. Discuss them, and
adapt them to the team culture.
- If there are team members who resist the task, have a meeting utilizing
Active Listening Techniques to find out what the problems
are and adjust plans accordingly.
- Attempt to define what Conflict Management Styles
members are using to deal with their resistance and feelings of being
overwhelmed. Remember that avoiding conflict is overused during this
stage of team development.
- Use the Anger Action Model SOLVE to handle sharp
fluctuations in attitudes about the team and project's success. Many
of the emotional issues in the Criticism Stage actually arise from differences
in working styles or time management issues. These issues are covered
over by defensive emotional reactions such as feeling frustrated, not
caring about whether the team sticks to its structure, or anger regarding
the organization of the course.
- Motivation levels need to be matched to Delegating Tasks.
Assess the motivation level of each of your team members and delegate
task in the appropriate manner.
- If members are feeling frustrated about the organization of the project.
Openly discuss with your faculty advisor or instructor the teams
feelings to move the process along.
- After clearly stating the problems, make these items part of the Agenda
so they are discussed rather than avoided or mishandled.
- Review with the team the overall goals of the team, which is to become
as efficient and as high performing as possible to accomplish the task.
- At a meeting, after a milestone is reached, summarize how the team
used their time so you understand how the time was really spent.
- Many of the discussions you will facilitate during the Criticism
Stage will be a large determining factor in how quickly your
team reaches the Accomplishment Stage.
- If roles are rotated, make out a Team Leader Transition Report
for the next team leader.
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