Award Criteria

Communication and Collaboration
Community
Customer Service
Diversity and Inclusion
Innovation and Creativity
Leadership

Communication & Collaboration
Communicates and collaborates with others in a way that provides clear direction and vision regarding a specific project, initiative, program, or process, resulting in better understanding and better coordination than expected. In achieving these objectives, the individual/team may:

• Create/build consensus and work toward shared success.
• Willingly and ably deal with adverse situations.
• Communicate in ways that are powerful and inspiring.
• Adopt a positive attitude that enables/encourages group process.
• Pitch in/step up in ways that are not expected or required.

Community
Demonstrates through personal actions a desire to make MIT a richer environment in which to work, live and learn. In achieving these objectives, the individual/team may:

• Get involved in helping others in ways beyond job borders.
• Demonstrate exceptional dedication and loyalty.
• Contribute to a more supportive/positive work environment for all.
• Act and encourage others to act for the good of community and its members.
• Take steps to build and maintain relationships.
• Works to create atmosphere of collegiality and respect.

Customer Service
Shows a breadth of perspective that results in opportunities to significantly impact the community by improving current practices, improving service levels, or identifying new constituencies to serve. In achieving these objectives, the individual/team may:

• Get to know and anticipate customer needs.
• Seek new levels of excellence in service.
• Serve as role model to others through positive interactions.
• Seek to improve service in creative/highly responsive ways.
• Go above and beyond to build rapport and trust with customers.

Diversity and Inclusion
Demonstrates through personal actions a desire to make MIT a more inclusive and welcoming environment where everyone feels they have opportunities to succeed. In achieving these objectives, the individual/team may:

• Develop, implement and/or recommend programs, projects or initiatives which promote a diverse and inclusive workplace (e.g., outreach, recruitment, and retention and inclusion strategies).
• Take an active role in raising awareness by educating and inspiring others as to how they can effectively foster a culture of diversity and inclusion.
• Set a positive example or standard for contributing to and supporting a more welcoming, inclusive and overall positive work environment.
• Demonstrate through action a deep respect for and value of differences and take steps to build and maintain diverse working groups/relationships.

Innovation and Creativity
Applies analytical thinking and/or creative problem solving to significantly improve current practices and/or advance educational mission or organizational learning. In achieving these objectives, the individual/team may:

• Investigate and/or research alternative work methods.
• Fearlessly test or pilot new systems or approaches.
• Create consensus and positive long-term solutions.
• Find new and creative ways to utilize existing resources.
• Encourage others to be innovative and to think creatively.

Leadership
Demonstrates desire to lead others to reach higher potential and achieve desired results. Leaders help others see vision, willingly share knowledge and contribute to others development inspiring others to follow their example. Leadership is typically but not always shown from a position of formal authority. In achieving these objectives, the individual/team may:

• Coach/mentor others to help them reach goals.
• Invests in employee development.
• Proactively identify problems and generate solutions.
• Volunteer to take on difficult problem or task.
• Serve as positive example or role model for others.
• Create team spirit and confidence.

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