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Date: Fri, 05 May 95 10:03:59
From: lukeohan@MIT.EDU (Louise T.  Keohane)
To: rdshydur@MIT.EDU
Subject: Telephone in E15

Hi,

    I wanted to thank you for reporting a bad phone in E15 on April 
26th.  We did however, find the phone working when we investigated the 
report.  In the case that the phone was intermittenly working, we 
replace a cable that provides the dial tone.  
        In the future, could you pleas send email to 5help@mit.edu to 
expedite the repair of the phone.  You are absolute correct in that it 
is important that these phones are working at all times.  More 
specifically during commencement and other special times when visitors 
are on campus.

      Note:  All lobby phones are set up to make calss within MIT only.  
company and it does not allow calls from outside MIT to terminate at the 
lobby locations.  If someone was waiting for a call, they may have 
thought something was wrong with the phone.  This may have been what the 
repairman thought the problem was when you reported the problem the 
first time.  Mainly because there was dial tone.

Again,  Thank you for taking the time to report this problem.  We 
appreciate your concern and assistance in this matter!

Thank you,

Louise (Telecom 3-7867)