The Goals of Knowledge Management
The primary role of KM is to connect to "knowledge nodes" both
the knowledge providers and the knowledge seekers. The knowledge of the
mind of one provider may thus be ultimately transferred to the mind of someone
who seeks that knowledge, so that a new decision can be made or situation
handled. KM provides a means of capturing and storing knowledge and brokering
it to the appropriate individual [R3]
Based on a study of 31 KM projects in 24 companies, Davenport, De Long
and Beers [R4] identified four business objectives that fulfill this primary
- To Capture Knowledge - This goal can be achieved by creating
KM repositories. Those will consist of structured documents with Knowledge
embedded in them memos, reports, presentations, articles
stored in a way that they may be easily retrieved.
- To Improve Knowledge Access To facilitate the processes
of knowledge transfer between individuals and between organizations.
- To Enhance the Knowledge Environment by proactively facilitating
and rewarding knowledge creation, transfer and use.
- To Manage Knowledge as an Asset some companies are including
their intellectual capital in the balance sheet, others are leveraging
their knowledge assets to generate new income from or to reduce costs with
their patent base.