Finding an easier way to find people with specific expertise within the firm.

Action taken:

AMS built a Knowledge Center, a Notes 4.5/Domino server-based KM Intranet - an on-line compendium of the Fairfax, VA. consulting firm’s best practices.

Results:

The Knowledge Center is giving employees a single point of contact to check all the resources of the firm. One of the major results is that employees do not need to reinvent the wheel. First, they take a quick look to learn if there are people within the organization with a targeted background or experience in a specific project. For instance, a new employee needed to find out an important answer about a department’s project. By accessing the Knowledge Center, he was able to find an expert, who turned out to be a vice president down the hall "who was happy to share his expertise."