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Infrastructure Business Operations

Joe Higgins, Director

A key component of MIT’s campus planning, construction, and operations and sustainability initiatives, Infrastructure Business Operations streamlines and enhances a broad range of vital infrastructure-related processes across the department.

Applied Technology

The Applied Technology, Research, and Innovation group includes the Applications & Information Technology Services team, which manages the computing environment for Facilities (purchasing, installing, and maintaining hardware and software, and supporting staff across the department in troubleshooting computing issues) and the Facility Information Systems (FIS) team, which provides space accounting, archiving, mapping, and signage support for the Institute. In addition to developing and disseminating MIT maps, floorplans, and space inventories, FIS provides data for MIT’s online maps and collaborates with departments across the campus on emergency planning and major event logistics.

Business Systems

The Business Systems, Reporting, and Analytics unit manages the development and maintenance of systems that drive the Department’s business functions, including coordination of SAP development and use with MIT’s central IT department. The team also manages business reporting functions using these tools.


The Communications and Customer Engagement team offers strategic communications counsel and produces a range of materials to engage and inform MIT students, faculty, and staff, as well as neighboring Cambridge residents, of the programs, services, and work of the Facilities department.

For media questions and requests email:

Contracts & Vendor Management

The Project Initiation, Procurement, Contracts, and Vendor Management team oversees the initiation of projects and administers complex project contracts generated in connection with campus construction, renovations, renewals, utilities, and more. In addition, the team researches and qualifies outside vendors, oversees and administers service contracts for Bates campus, Campus Services, and Maintenance + Utilities areas, and facilitates contract negotiations, working closely with MIT’s Office of General Counsel and the Insurance Office.

Finance & Accounting

Finance, Accounting, and Controls oversees payroll, billing, accounts payable, and budgeting for operations, renovation, and construction programs.

  1. Billing or Department of Facilities charges:
  2. Department of Facilities payroll:

Human Resources

The Human Resources team (reporting directly to Central HR) advances a vibrant and diverse work community through a range of services, support, and programs. This team is responsible for managing staffing, employee and labor relations, career development, benefits, and more. Request information: Search for Facilities jobs through HR at MIT.



Department Directory

Infrastructure Business Operations

Joe Higgins
Director, Campus Operations

Helen Balzano
Senior Administrative Assistant

making MIT work Massachusetts Institute of Technology