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Infrastructure Services

Joe Higgins, Director

At the front line of campus stewardship, Infrastructure Services keeps MIT running by repairing, maintaining, and enhancing its structures, mechanical systems, and energy resources, including the Central Utilities Plant (CUP).

Operations & Maintenance offers 24/7 services to resolve system failures at the Cambridge campus. The Operations Center monitors the life safety and mechanical systems in buildings across campus and alerts R&M response teams when emergencies arise. Repair & Maintenance proactively addresses the stewardship of MIT’s newest buildings through preventive maintenance plans and sustainability programs to keep buildings operating longer and with greater efficiency.

Facilities Engineering helps MIT plan for sustainable building systems by offering design guidance and investment recommendations regarding electrical power, steam, water, and sewage. Services range from engineering an entire new complex to developing single-focus, single-site options. The team evaluates existing systems and advises the managers of renovation and expansion projects.

Utilities is responsible for the efficient operation and management of all campus electricity, heating, and cooling resources, including underground distribution centers and electrical substations. The team’s responsibilities include MIT’s Central Utilities Plant, which uses a sustainable cogeneration process to produce the majority of the electricity, steam, and chilled water used on campus. Utilities is also responsible for planning ahead for MIT’s future energy needs.



Department Directory

Maintenance & Utilities

Joe Higgins
Director, Campus Operations

Helen Balzano

Senior Administrative Assistant

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