Advising Fundamentals: Active Listening
First-year students face many obstacles as they transition to campus life and the academic rigor of MIT. When you learn how to manage your conflicts, you are able to help your advisees with similar challenges. A key factor that contributes to successful conflict resolution is founded on active listening. The following lists role of active listening and identifies the active skills needed to achieve it.
- Listening is powerful and important
- Good listening is helpful in and of itself
- Builds trust and rapport
- De-escalates and calms
- Creates clarity
- Listening is a precursor to problem-solving
- Feels like a "gift" – everyone wants to be heard
Active Listening Skills
- Get the story
- Clarify meanings
- Listen for emotions and feelings
- Value silence
Practicing active listening can help your advisees resolve conflicts. For more information, read about conflict resolution.