Faculty Satisfaction Compared
to Overall Satisfaction
Rankings were on a scale of 1 (very dissatisfied) to 5 (very
satisfied)
|
Overall
|
Faculty
|
|
|
Service
Area
|
Mean Satisfaction
|
Mean Satisfaction
|
|
Desktop Computing
|
4.13
|
4.09
|
|
Network Services
|
3.97
|
3.61
|
|
Telephone
|
3.88
|
3.73
|
|
Network Connections
|
3.79
|
3.50
|
|
Communications
|
3.75
|
3.56
|
|
Software Support
|
3.68
|
3.34
|
|
Training
|
3.65
|
3.65
|
|
Hardware Support
|
3.55
|
3.40
|
|
Consulting
|
3.55
|
3.30
|
|
Help Services
|
3.54
|
3.41
|
|
Remote Access
|
3.20
|
2.80
|