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Benefits Open Enrollment 2002
Benefits-eligible members of the MIT community who want to make changes to their Benefits selections for 2002 can do so during the Open Enrollment period, which runs from November 1-15, 2001. Information about this year’s Benefits choices, as well as the methods for requesting changes, will be provided in the Personal Enrollment Guide, which will be distributed by interdepartmental mail between October 29 and October 31. The Guide also will contain the schedule for the Benefits fairs.
Faculty members who don’t want to make any changes to their Benefits choices don’t have to do anything. However, those who wish to change their health, dental, or other coverages can do so either by using the employee self-service option on the Web or by phoning an interactive voice response system, both of which are linked to MIT’s SAP system. (As noted in the last issue of the Faculty Newsletter, a personal Web certificate is needed in order to use the self-service option on the Web.) [To acquire or update your Web certificate, see http://web.mit.edu/is/help/cert.]
Based on the experience of clients during last year’s Benefits Open Enrollment period, the Human Resources department has made some service changes for this year. For example, more HR staff will be available to answer questions, and the Benefits Office hours will be extended (to 8 am to 6 pm) during the expected peak days of Open Enrollment. (Those are November 1, 2, 14, and 15.) In addition, there will be a dedicated help line for people who use the phone enrollment system. (Last year, phone system calls came into the same phone line as regular Benefits Office business.)
Other improvements are that the new interactive voice response system, called TALX, can accept employee and dependent names, and that the system generates a confirmation number.
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