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How much technical support will I need?
How much technical support will I need?
Depending on your own level of technical knowledge, you may find that working in tandem throughout the semester with one support staff will proove to be the best strategy. Not only will you have access to technical knowledge and implementation, but by involving one specific staff member in your work, you will expand your own understanding of the technology while given the staff member a clearer understanding of the pedagogical implications of their own work. The two possible levels of support needed are:
- Low support level: you have already set-up discussions, search engines and loaded web sites on campus. Cultura is a specific instance of web site and should not be any different.
- High support level: you can identify one support staff on campus who will work closely with you on installing the project, hooking up the technical modules and training you. This work needs to be done prior to the start of the experiment and followed forthe duration of the experiment.
We have observed that while, initially, the second option is the easiest to
implement, most faculty can quickly learn to understand the functionalities
that are activated by Cultura and therefore move to the first option
for greater flexibility. The best way to organize a good working relationship
with technical staff is to get them involved early in the project, listen to
their advice and options, and set-up regular meetings during the first few weeks
of the project to solve any problems that might arise. Small changes to the
interface, text, links should be discussed during these weekly meetings to give
the staff member plenty of advance notice.
In its current version, Cultura contains not automation and changes to the
structure can be effected by your staff, provided they do not alter the pedagogical
intent or integrity of the project.