Glossary: C

Computer-Aided Software Engineering (CASE)

An area of computer science that examines how computer tools can be used to support developers.

Computer Aided Test Tool (CATT)

An SAP system component that you use to test transactions completely automatically or with partial or complete operator intervention.

Card Sort

A usability technique for uncovering the hierarchical structure of an application feature by having users create the categories for the items written on a set of cards. After collecting the groupings from several users, designers can typically spot clear organizational structure across many users. Statistical analysis can uncover the best groupings from the data where it's not clear by inspection.

Cascading Stylesheets

A method of making the style of the web pages in a site look consistent by using semantic tags like <H1> that are not part of the structure of the page.

Case Sensitivity

The ability of an application to distinguish between upper and lower case letters. If it does, the application is case-sensitive. Otherwise, it is case-insensitive.

Change Coordinator

A person who approves transport requests for SAP development to be imported into the production environment.

Change Request

A request from developers for the SAP production environment containing modifications, corrections, configuration changes, custom development, and documentation. Also known as a transport request.

Closed Card Sort

A usability technique where users sort items pre-printed on cards into pre-defined categories, as opposed to asking the users to create their own categories (see Card Sort). Users are provided with a list of topics such as content pieces and are asked to sort them into pre-existing categories, such as adding topics or menu items to an existing web site.

Command Line Interface

Typing a text command at a computer screen prompt and then pressing the Enter or Return key to issue the command. It is commonly used in DOS and UNIX operating systems.

Community Tester

A person from a MIT department, lab, or center (DLC) who volunteers to test SAP functionality related to their business processes, using their limited authorizations.

Computer Error

A situation in which the computer process cannot proceed through the normal or expected course of a task because of a bug in the software, or an incorrect piece of code that doesn't properly handle unexpected inputs or performs its calculations incorrectly.

Consistency

The principle that related objects should be presented in a similar way and unrelated objects should be made distinctive. When the principle is applied to software development, an application should look and behave consistently in any context and on any platform.

Content Page

A web page which does not access an SAP transaction. It consists of static information for the end user. The home page for a given product and all online help pages are content pages.

Content System

An FSS instructional product, which does not rely on the SAP system for data. Online help is an example of a content system.

Costing Sheet

Defines how values posted in the SAP R/3 system are calculated. It contains base lines, the amount or quantity on which the overhead is calculated, and the percentage rate to be applied to one or more base lines.

Content Page

A web page which does not access an SAP transaction. It consists of static information for the end user. The home page for a given product and all online help pages are content pages.

Content System

An FSS instructional product, which does not rely on the SAP system for data. Online help is an example of a content system.

Customer Experience

The total experience of a person when using a product or a website including impressions and feelings about the product, success in using it, desire to use it again, and any problems or confusions encountered.

Customer Support

Help available to users who encounter problems while using an application either by phone, email, or personal visits.