skip to content

Social Media Response guidelines

Responding to questionable comments

Social media is characterized by its community-generated content. Almost always these conversations add value. However, on a rare occasion you may need to respond to questionable comments. Creating and posting response guidelines can help you navigate these occasions.

Some considerations:

  • Do you moderate comments?
  • Do you respond to every mention or just those that suit certain criteria?
  • Do you have guidelines for response times?

Below are response guidelines that can be modified for your use:

Comments policy

  • MIT’s <your organization name>has created this page to provide a format for discussion about news and events related to <subject matter>.
  • MIT’s <your organization name> reserves the right to remove any content that is deemed, in our sole view, commercial, harmful, inappropriate, erroneous, harassing, libelous, threatening, discriminatory or wildly off-topic.
  • MIT’s <your organization name> is not responsible for the content posted by others on this page; please note that community-contributed content is the opinion of the specific author, and does not necessarily represent the opinions of the MIT <your organization name>.
  • Thank you for your presence and comments and for your role in creating a safe and dynamic environment for our online community.

If you are creating a Facebook page you should add:

Guide

Origins