Social Media Response guidelines
Responding to questionable comments
Social media is characterized by its community-generated content. Almost always these conversations add value. However, on a rare occasion you may need to respond to questionable comments. Creating and posting response guidelines can help you navigate these occasions.
- Do you moderate comments?
- Do you respond to every mention or just those that suit certain criteria?
- Do you have guidelines for response times?
Below are response guidelines that can be modified for your use:
- MIT’s <your organization name>has created this page to provide a format for discussion about news and events related to <subject matter>.
- MIT’s <your organization name> reserves the right to remove any content that is deemed, in our sole view, commercial, harmful, inappropriate, erroneous, harassing, libelous, threatening, discriminatory or wildly off-topic.
- MIT’s <your organization name> is not responsible for the content posted by others on this page; please note that community-contributed content is the opinion of the specific author, and does not necessarily represent the opinions of the MIT <your organization name>.
- Thank you for your presence and comments and for your role in creating a safe and dynamic environment for our online community.
If you are creating a Facebook page you should add:
- MIT’s <your organization name> abides by Facebook’s Terms and Conditions and asks you to do the same while in this community.