Contacting User Support

If you have any technical or scientific queries concerning this CCDC product then please contact User Support who will try to help.

Email: support@ccdc.cam.ac.uk
Website: http://www.ccdc.cam.ac.uk/support

Tel : +44 1223 336022

A list of frequently asked questions (FAQs) are available at the website address given above. This resource is continually being updated with answers to common questions. Please scan the archive for the relevant product before making use of our email and telephone support service.

If you need to contact User Support, please try to provide the following information:

The name and version number of the product with which you are having problems.
The make, model and operating system of the workstation you are using.
A clear description of the problem and the circumstances under which it occurred.

Also be prepared to email error messages and other output. This information is always useful when trying to determine the cause of a problem.

We try to deal with User Support queries within one working day but sometimes problems can take longer to solve. When this happens we will keep you informed of our progress and try to provide you with an answer as quickly as possible.

Cambridge Crystallographic Data Centre Web: http://www.ccdc.cam.ac.uk Support Email: support@ccdc.cam.ac.uk Support Phone: +44 1223 336022