Design is the third phase of BPI. This is where you define the desired future state of the process.

Establishing a Direction

• What's the vision?

• How would we like it to work?

• Are there targets we want to set or have to meet?

• Are there some fundamental principles we are drawing on for design?

Determining the Design Criteria

• The new process needs to ...

Designing the Process

• How can we get the work done in a way that meets the design criteria?

• Map out the "to be" process so you establish the desired future state

• Use scenarios to test out the design (i.e., what if?)

• What are the implications for the organizational structure, for the people, for the systems, etc?

• Make refinements to the proposed design

• Finalize recommendations

Communicating with the Organization Part II

• Share information from the data collection and design phase

• Consult people on the "proposed process"

• Find out where the sensitive points are

• Gather ideas you can use to make improvements

• Build support