The first phase of BPI, known as initiation, is an opportunity to focus on a particular process and determine the scope of its redesign.

Explore the Presenting Problem

• Who might be the sponsor?

• What's the felt need for change?

• What's happening outside as well as inside the organization?

• How do you get a more complete picture of this situation?

Beginning the Process

• What's the scope?
  See sample scope statement from the Distributed Support Team in Information Systems (IS)

• How will you tackle the task?

• If you use a team, how will it be formed?
  • Will membership include internal and external people?

• Critical decision points
  • What's in scope?
  • What's outside the scope?
  • Who's on the team and who's not?
  • What's the sponsor's status?