When is BPI the appropriate approach to redesigning a process? The following questions may help you decide. You may also wish to use our "Is BPI the right approach?" worksheet.

Consider using BPI in situations at MIT where

• New challenges arise that require reevaluation and redesign of existing processes or policies

• A current service or product no longer meets identified needs

• There are obvious inefficiencies, frequent breakdowns, or other indicators that a process needs to be improved

• A new service of product is being introduced

• It would be helpful to have a structured framework to manage complexity

• It is necessary or desirable to create a process map and/or operations manual that reflects current best practices