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  High Level Sketch of BPI

This flow chart illustrates the stages of Business Process Improvement. Click on any of the four main stages for details. Click here to download a Microsoft Word version of this sketch.

INITIATION ASESSMENT DESIGN IMPLEMENTATION
(1) Select the Process (2) Understand Current Process (3) Create Process Vision (4) Design New Process (5) Determine Organizational Changes to Support New Process (6) Plan Implementation (7) Implement
Importance

Scope

Process Mapping

Process Outcomes
-- Time
-- Quality
-- Costs
-- Service

Process Rules

Case for Action

Performance Targets

Design Criteria

Benchmarks/
Best Practices

Process Redesign

Scenarios

Structure and Jobs

Rewards and Measures

Technology

Organizational Culture

HR Processes

Renewal

Timing

Get Ready

Resources

Prototype

Pilot

Rollout

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