This flow chart illustrates the stages of Business Process Improvement. Click on any of the four main stages for details. Click here to download a Microsoft Word version of this sketch.
Scope
Process Outcomes -- Time -- Quality -- Costs -- Service
Process Rules
Case for Action
Design Criteria
Benchmarks/ Best Practices
Scenarios
Rewards and Measures
Technology
Organizational Culture
HR Processes
Renewal
Get Ready
Resources
Pilot
Rollout