Incumbents in this role add value to the Institute by providing planning, direction and guidance to a team that is delivering an I/T service to a customer.
Team Leaders are responsible for ensuring that customer needs are met through providing specific deliverables. Deliverables may include new system plans and solutions or the maintenance and service of installed solutions. They develop the overall plan, budget, structure, schedule and staffing requirements necessary to execute the deliverables in a high quality manner that creates customer satisfaction. Incumbents also oversee the execution of the deliverables, often coordinating the efforts of MIT employees, third party vendors and customers to provide the results agreed upon in the project proposal or contract.
Team Leaders make critical contributions to the selection and development of I/T staff because they identify staffing needs, participate in the recruiting of staff, and provide staff with day-to-day direction and feedback. Incumbents will also coach and mentor staff, thus building I/T capability in the future.
Team Leaders also make critical contributions to the identification and development of technological capability for the Institute. Working with customers, they identify new requirements and create new integrated solutions to address them. Through their networks and affiliations they keep abreast of new developments and systems, seeking ways to apply them to Institute needs.
* Establishes and manages the plan, including the development of schedules, resource requirements and coordination/integration requirements with third party vendors and customer/customer representatives.
* Acts as the primary liaison with the customer, including holding status updates, incorporating customer-directed changes into the plan, and obtaining final sign-off on the deliverables.
* Oversees the execution of all deliverables, including reporting periodically to customer and stakeholder/sponsor on progress, and working with them to remove obstacles.
* When appropriate, executes project steps as a full team member.
* Motivates, directs and coaches project team and others, including such responsibilities as the structuring of work priorities and assignments, developing detailed project plans, managing deliverables-related staff performance, and directing deliverables-related training and development activities.
* Ensures that only high quality and technically sound work is performed, calling upon technical experts to provide quality assurance as necessary.
* Ensures that deliverables are implemented in a cost-effective manner, achieving results and time commitments within budgeted parameters.
* Provides on-going feedback to team members on their performance and contributes to their performance reviews.
* Shares knowledge and experience with team members in a manner that enhances the overall performance of the team.
- attainment of project/deliverables commitments and/or service levels
- budget performance
- staff morale
- customer satisfaction
- project management experience
- basic understanding of MIT practices, policies and operating norms
- understanding of current and future technical architecture
- ability to provide operational leadership to a team with multiple levels of experience
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