Guide for Creating Teams:
Resolving Interpersonal Conflict
Recognize When it Exists and Deal With it
- Conflict will not go away if ignored
- It may get worse and show up in other ways
Find a Neutral Area to Discuss
- Look for a place and a time where people can be relaxed and
deal more objectively with the situation
- Give people the space and/or time to calm down emotionally
- Having a third person join in the discussion to help facilitate
the conversation can keep the session constructive
Discuss the Situations Using the Guidelines for Constructive
Feedback
- Be descriptive and specific - avoid judgmental comments
- Keep emotions under control - let cooler heads prevail
Look for Underlying Cause(s)
Explore Ways to Resolve the Conflict
- What are some potential solutions?
Identify Common Ground and Build Agreements
- Highlight the goals/objectives that may be similar
Follow up on Agreements
- Establish a practice if this is helpful
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