Office:
W91-107

Phone:
617.253.7049

E-Mail:
dost@mit.edu

System/Server Status: 617.253-DOWN

Data Center Operations Services Team (DOST)

Mission

The Data Center Operations Services Team (DOST) strives to provide our customers with affordable operational excellence (see our Service Level Agreement). DOST maintains and operates a physically secured and environmentally controlled facility that houses MIT's enterprise servers as well as departmental servers. The team works very closely with Server Operations and clients.

DOST staff and the Data Center are located in Building W91. The Data Center is staffed 5x17 from 6 AM to 11 PM on weekdays. Data Center staff are on call 7x24 for unattended hours.

About the Data Center

IS&T operates the W91 Data Center for the MIT community. The 6,500 sq. ft. facility is a central location for the housing and management of enterprise wide business application servers, related centralized computer generated printing, selected departmental servers, network-based remote desktop backup service (TSM), and collocation services for housing of departmental servers and high performance computers (HPC) for research labs and centers.

Currently DOST manages two computer rooms housing approximately 250 servers, 30 TBytes of data storage, 250 TBytes of nearline data storage, .5 PBytes of automated tape storage, and a 24,000 data tape library.

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Services Offered

• Co-location Services - The Data Center is a secure facility with emergency power, environmental monitoring and optional "hands and eyes" services for customer-managed servers.
• Facilities Management
  • Security access control for all IS&T and selected space
  • Computer room management (including W91, E40, W20 and 37 facilities)
  • Problem resolution
• MIT Central Print Services
  • Manage printers and print queues
  • Supply inventory management
  • Print execution
  • Distribution of print
  • Problem resolution

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Staff, Hours, and Location

Shift Leaders

• Fran McLaughlin/ Shift Leader 6:00 am - 2:00 pm
• Renea Walton/Shift Leader 3:00 pm - 11:00 pm

Hours of Operation

Our normal attended coverage hours are:
Monday through Friday
6:00 am to 11:00 pm
Exceptions: MIT holidays and special closings

Emergency Process During Unattended Coverage Periods
For emergency situations during unattended coverage periods, call the W91 Data Center's main number at (617) 253-7049 to reach the on-call operator.


Mail Information and Location

Deliveries
[recipient's name]
MIT W91-[room]
565 Memorial Drive
Cambridge, MA 02139

U.S. mail
[recipient's name]
MIT W91-[room]
77 Massachusetts Ave.
Cambridge, MA 02139-4307

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