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Note: Items in bold indicate a major service area.

3-DOWN -- Services Status
Status of the major services available to the MIT community, including scheduled and unscheduled system outages

A

Academic Computing Services
See Educational Computing Services.

Accessibility Services
See Adaptive Technology.

Account Registration -- Athena
See Athena User Accounts.

Account Registration -- VM
See VM at MIT.

Adaptive Technology Services
Services, software, hardware, and computing help for individuals with disabilities

Administrative Computing Services
Support for enterprise-wide business applications, such as SAP

Administrative Desktop Renewal Program
Computers supplied to administrative users on a renewable schedule

Adobe Acrobat
Document creation software for PDFs. IS&T offers a product discount option and Web-based computer training but not support.

Adobe Product Discount Options
Discounted licenses for Adobe products for use on MIT-owned equipment

Adobe Reader
Free software for viewing and printing Portable Document Format (PDF) files

AFS (Andrew File System)
File sharing system used on Athena for secure, scalable, transparent file sharing

Apple Mail
Supported electronic mail program for Mac OS X

Apple-related Services
See Macintosh-related Services.

Athena-related Services
Assistance with obtaining and using MIT's standard operating system, package of services, and third party software, including: account registration, cluster locations, consulting, stock answers/FAQs, and do-it-yourself or full service workstations.

Athena User Accounts
Register for an MIT Athena user account.

Audio-Bridges
Conference calling telephone service that can support up to 48 callers

Auto-Responder/Vacation Email
See Email Auto-Responder.

Automatic Update Service
Automatic security updates for Red Hat Linux and Windows

B

Backup Services
Information on services available for backing up computer contents to a secure network server.

BlackBerry
Mobile device from Research in Motion

BrioQuery
A tool for querying and reporting SQL databases (such as the Data Warehouse)

Browsers
Information on IS&T supported web browsers including Firefox, Safari, and Internet Explorer.

Building 37 Windows Cluster
A specialized cluster containing 25 high-performance Dell workstations running WinAthena

Bulletin Boards -- Athena
See Discuss on Athena.

Business Computing Services
See Administrative Computing Services.

Business Continuity
Basic infrastructure for support on critical MIT business functions

Buying Hardware/Software
See Computer Buying Advice.

C

Cable Modems
See Remote Access.

Cable Television Service
MIT's cable television facilities and services

Calendar -- custom events
See Custom Events Calendar.

Calendaring -- MIT TechTime™
See MIT TechTime™.

Calling Cards
Telephone calling cards for use by MIT departments, labs, and centers

Casetracker
See Request Tracker.

Cellular Telephones
Cellular telephone rentals and services

Central Print Service
Service for print jobs that are too large or complex for local printers

Certificate Support
Assistance with getting the authentication needed to securely access online services and applications at MIT

cgiemail
CGI program that converts the input of web forms to an email format

Class Web Pages
Assistance with creating and maintaining Web pages for academic courses

Clusters
See Athena -- clusters.

Co-location Services
A secure, stable environment for housing servers and related equipment

Computer Buying Advice
Needs analysis and computing pre-purchase support for MIT students, faculty, and staff

Computer Security
See Security Services at MIT.

Computer Training
See Training Services.

Computing and Health Services
See Adaptive Technology.

Computing Help Desk
Computing assistance with IS&T products and services for Linux, Macintosh, and Windows (Unix support for paid subscribers)

Conference Call Assistance
Operator-assisted conference calls with up to five participants

Connectivity Services
Help with connecting your computer to MITnet

Course Lockers
See Lockers.

Course Mailing Lists
Automatically generated, term-based Class Participants Lists (CPL), also known as Grouper lists

Custom Events Calendar
Customizable calendar that lets you post events in the MIT Events Calendar and have them display in your own web site's format

D

Data Center Operations Services
Secure raised floor environment for MIT servers

Database Support
Support for Oracle and departmental databases

Data Warehouse
Reporting and data distribution services for MIT departments, labs, and centers

Departmental Computing Services
Assistance for MIT departments, labs, and centers with the application of computer technology to their work and research

Desktop Maintenance Services
Evaluation of computing needs, and assistance in the implementation and continued maintenance of computing resources to meet identified needs

DHCP (Dynamic Host Configuration Protocol) Service
A service that lets you connect your computer to MITnet from a variety of sites without reconfiguring when you move to a new location

Dialup Access
See Remote Access.

Disabilities Services
Assistance and accommodations for individuals with disabilities

Disaster Recovery
See Hardware Disaster Recovery and Assessment.

Discussion Forums
See Electronic and Web-based Conferencing.

Dormitory Network Services
Network services for MIT dorms including network activations and IP addresses

Dormitory Telephone Services
Telephone services for students in dorms, including telephones, local and long distance services, and voice mail

DNS (Domain Name Service)
Service that maps host names to IP addresses

Dreamweaver
Web page authoring software

Drop/Network Activation
See Ethernet Installation.

DSL (Digital Subscription Lines)
See Remote Access to MITnet.

E

Ed Tech Times
Educational technology and academic computing news

Educational Computing Services
Assistance with production and delivery of technology used in teaching and learning

Electronic Classrooms
Classrooms with one Athena workstation connected to a projector for the instructor to use, and an Athena workstation at each student's seat

Electronic and Web-based Conferencing
Web-based conferencing service for the MIT community

Electronic Teaching Toolkit
See Teaching with Technology.

Element K
See Web-based computer training

Email Services
Assistance with electronic mail services available at MIT

Email Auto-Responder Service
Automatic vacation email reply service

Ethernet Installation
Request/activate network drops

Events Calendar
MIT's campus events and activities calendar
Also see Custom Events Calendar.

Excel
Microsoft's spreadsheet software

F

FAQs/Stock Answers
See Stock Answers.

Fetch
Secure file transfer program for the Macintosh

File Transfer
See Secure File Transfer.

FileMaker
Database creation software

Firefox
IS&T supported web browser for stand-alone Red Hat Enterprise and Athena, Mac and Windows.

Forums
See Electronic and Web-based Conferencing.

FTP (File Transfer Protocol) Services
See Secure File Transfer Services.

G

GIS (Geographic Information System) Lab
Collaboration between the MIT Libraries and IS&T to support MIT's GIS research and academic activity

Google Search Engine
Internet search engine used at MIT

GovConnection
Online catalog for hardware purchases

H

Harassment
See Stopit.

Hardware Services
Hardware presales advice, information, and recommendations

Hardware Support
Assistance with system hardware, including Ethernet adapters, wireless cards, modems, and printers

Help Desk Service Center: Hardware and Software Services
Diagnosis and hardware repair, recovery and assessment of damanged systems, service contracts, and upgrade consulting

Help Services
Resources to assist you with your computing challenges

High-Speed Remote Access
Remote connection to MITnet through outside Internet Service Providers (ISPs)
Also see Remote Access.

Host Name Lookup
Find out a computer's unique identity

I

is&t Newsletter
News about information services and technology throughout MIT

IT Architecture/Infrastructure (ITAG)
Consultation to MIT on design and purchase of IT applications and infrastructure; standards review of existing IT enterprise systems

Independent Living Group (ILG) Network
Network assistance, activations, and IP addresses

Instant Messaging Service
Also see Zephyr for Athena, Zephyr for Linux.

Internet Explorer
Microsoft's Web browser that ships with the Windows Operating System

IP (Internet Protocol) Address
Request or change an IP address

iPass
Remote, fee-based Internet connection service

iPhone
Mobile device from Apple with touchscreen display

J

Jack Installation and Repair
See Telecommunications & Network Installation Services (TNIS).

K

Kerberized Line Printer (KLP)
An application that allows Windows users to print to Kerberized printers over TCP/IP

Kerberized Telnet (KTelnet)
Authentication and encryption software for Telnet sessions

Kerberos
Network authentication software that provides security on physically insecure networks

Kerberos Extras
MIT customizations of Kerberos, required for Mac OS X

L

LDAP (Lightweight Directory Access Protocol) Service
MIT online directory access via supported email software

Laptop Computing Services
See recommended administrative hardware for Macintosh and Windows

Laptop Loaner Program
See Laptop Computing Project.

Linux Services
Services, information, and supported software for the Linux operating system at MIT

Lockers
A directory with file space on Athena web servers for official MIT courses, UROP projects, student living groups, ASA recognized student activities and MIT organizations

M

Macintosh (Mac OS) Services
Services, information, supported software for Mac OS at MIT

Mailing Lists
Email lists for distributing messages to multiple recipients

Mailman
Web-based email list-management system

Mathematical Tools
Numerical and mathematical software for academic and research uses

Microsoft Products
See specific product name, e.g., Excel, Office, Outlook, PowerPoint, Word.

Microsoft Campus Agreement
Agreement between MIT and Microsoft to purchase software at greatly reduced prices

MIT TechTime™
Calendaring service for the MIT community

MITnet
See Network/Connectivity at MIT.

Mobile device/PDA
Personal Digital Assistant

Mozilla
IS&T supported web browser for stand-alone Red Hat Enterprise and Athena.

N

NameConnector Service
MIT's voice response directory service

Network Drop Activation
See Ethernet Installation.

Network/Connectivity Services
Services, information, and software to help you connect to the MIT Network (MITnet)

Network Security
See Security Services.

Newsletter
See is&t Newsletter.

O

Off-Campus Dial-up Access
See Remote Access.

Office
Microsoft's suite of productivity software

Online Consulting (OLC)
See Athena Consulting.

Online Discussions
See Electronic and Web-Based Conferencing.

Online Learning
See Web-Based Computer Training.

Online Surveys
See Surveys.

Operating System Support
Services, information, and supported software for operating systems at MIT, including: Athena, Linux, Macintosh, Windows, and Unix

Oracle calendar -- MIT TechTime™
See MIT TechTime™

Oracle Client Software
Remote data access software that enables communication with Oracle databases in a distributed computing environment.

Outlook
Supported electronic mail program for Windows XP.

Outlook Express
Supported electronic mail program for Windows XP.

P

Pagers
Information about subscribing to, renting, or repairing a pager

PalmOS
Operating system for mobile devices

PCs -- Windows computers
Recommended hardware for Windows-based personal computers

PDA -- Personal Digital Assistants
PDA services, information, recommendations

Phones
See Telecommunications at MIT.

Podcasts
Downloadable multimedia broadcasts

Policies, Rules, and Guidelines
Information technology policies

PowerPoint
Microsoft's slide creation/presentation software

Preventative Maintenance for Administrative Users
Hardware and software support for the Administrative User Community

Printing Services
Information, supported software, and printing services at MIT

Project Management Methodology
Services and resources for assisting with I/T projects

Q

Quick Start Classes
Free computer-related training

R

RT
See Request Tracker.

Red Hat Network (RHN)
Automated software update service for Red Hat Enterprise Linux systems

Relocation Services
Assistance with MIT departmental moves

Remote Access
Services for connecting to the MIT network via Tether, High-Speed Remote Access, and iPass

Repair Services -- Institute and personally-owned computers.
See Hardware Repair.

Repetitive Strain Injury (RSI) Assistance
Help with combating injuries caused by computer overuse or misuse

Request Tracker (RT)
Online problem reporting and tracking system used by IS&T technical support groups

Residential Computing Services
Network connectivity and computing support for dormitories, Independent Living Groups, or off-campus housing

RHN (Red Hat Network)
See Red Hat Network (RHN).

S

Safari
Apple's web browser

SAPweb
Web-based front-end to MIT's SAP financial and administrative system

Search Engine Support
Assistance with using and implementing MIT's web search engine

SecureCRT
Secure Shell (SSH-based) terminal emulator

Secure File Transfer
Assistance with transferring files securely over the MIT network (MITnet)

SecureFX
Secure file transfer application for Windows

Security Services
Network and data protection services

Server Hosting and Management
Services for hosting and managing your server in the central Data Center in W91

Server Support
System administration and operational support services for departmental administrative and academic Macintosh and Windows and enterprise administrative and academic Unix servers

Service Level Agreements (SLAs)
Contracts with departments, labs, and centers (DLCs) for long- and short-term support of local computing environments

Services Status
See 3-DOWN.

Site License Software
Volume licensed software available at MIT

SnapperMail Enterprise
Email application for mobile devices running Palm OS

Software Services
Assistance with obtaining, installing, and using IS&T-supported software

Software Download Service
Linux, Macintosh, and Windows software available to the MIT community for download

Software Library -- Unix
Library of Unix software

Spam Screening Service
Service that filters unsolicited bulk email

Stellar
Comprehensive set of tools for organizing and presenting teaching materials online at MIT

Stock Answers/FAQs
Online answers to frequently asked computing questions

Stopit
Service that deals with cases of misuse of MIT's computer systems and harassment issues

Stretch Break
Ergonomic stretching and break timer software

Surveys
Assistance with planning and deployment of online surveys

SyncJe for BlackBerry
Enables wireless synchronization of BlackBerry devices with MIT's TechTime calendar

SyncML
Enables wireless synchronization of Windows Mobile or Palm OS devices with MIT's TechTime calendar.

T

Technology Research Reports
Research reports at MIT

TechTime™
Calendaring service and software for the MIT community

Telecommunications & Network Installation Services (TNIS)
Network installations, including wireless

Teleconferencing
Audio and video conferencing information and assistance
Also see Conference Calls.

Telephone Services
Telephone and voice mail services, help, repair, and support information

Telephone Repair
Telephone equipment and lines, voice mail, wires and cables, circuits, and jack repair

Telephone Client Support
Telephone services and billing inquiries

Television
See MIT Cable Television.

Tether
MIT's remote-access dialup service

Training Services
Computer training for the MIT Community

TSM
MIT's backup client/server application for Mac, Win, and Athena.

U

Unix Services
Services, information, and supported software for the Unix operating system at MIT

Update Services
Automatic security updates for Red Hat Linux and Windows

Usability
Accessibility and usability testing and assistance for web site and application development teams

User Accounts
See Athena User Accounts.

User Groups
Computer users that correspond via email and/or meet regularly on the MIT campus to discuss information technology-related topics

V

Vacation Auto-Responder
See Email Auto-Responder.

VersaMail
Email application for mobile devices running Palm OS

Virex
Anti-virus software for Macintosh computers
Note: Virex is now VirusScan for Macintosh.

Virtual Private Network
See VPN.

Virus Protection Services
Information on protecting data from virus attacks using IS&T-recommended information, products, and services

VirusScan
Virus protection software for Linux, Macintosh and Windows systems

VM (Virtual Machine)
MIT's mainframe running IBM's VM operating system; MITVMA and MITVMC systems handle central-office applications, web serving, and more

VMware 
Desktop virtualization for Linux, Macintosh, and Windows

Voice Mail Services
Assistance with subscribing, setup, repair, help, and billing

Voice over Internet Protocol (VoIP)
Telephone service over the Internet

Volume License Software Distribution Services
Distribution service for volume-license software at MIT

VPN (Virtual Private Network)
Service that provides a consistent set of Internet connectivity policies from any location or connection

W

WAUS
See Windows Automatic Update Service.

Web Consulting
Consulting and project direction for MIT web communication initiatives

Web Services
Web publishing guidelines, policies, and help

Web-Based Training
Web-based, modularized training courses provided by IS&T's vendor partner ElementK

WebMail
Email service that allows access to MIT email through any web browser on any computer, anywhere in the world

Web Reporting Service
Service for tracking web page access metrics and provides usage reports for most centralized web servers at MIT

What Runs Where in the Athena Computing Environment
Assistance with obtaining and using software available on Athena, including: ArcInfo/ArcView, Emacs, FrameMaker, LaTeX, Lynx, Open Office, Pro-Engineer, SAS, Simulink, Splus, Stata, Tecplot, and Xess

win.mit.edu
Campus-wide, centrally-maintained Windows domain at MIT

Windows Automatic Update Service (WAUS)
Service that enables the use of Microsoft's Automatic Update feature with a more conservative selection of patches focused specifically on critical security updates

Windows Domains & Servers
Infrastructure accommodation for deploying independent Windows domains on MITnet, and associated, limited support

Windows Cluster -- Building 37
Specialized cluster of Dell workstations, running Windows XP and the win.mit.edu domain, open to the MIT community

Windows Implementation Assistance
Guidance and technical assistance on Windows server domain migration

Windows Mobile
Operating system for mobile devices

Windows Services
Services, information, supported software for the Windows operating system at MIT

Wireless Services
Assistance with wireless connectivity at MIT, including requests, installation, wireless network cards

Word
Microsoft's word processing software

Z

Zephyr
See instant messaging services for Athena and Linux

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