DITR

Departmental Information Technology Resource

Mission Statement

The MIT Departmental Information Technology Resource (DITR) assists the MIT community in the application of computer technology to their work and research. Equipped with broad knowledge of I/S services and MIT's strategic plans for computing and networking, DITR consultants are capable of providing a wide range of services.

DITR consultants help MIT departments define their computing needs, and assist in the implementation and continued maintenance of computing resources to meet those needs. This includes integrating new technologies into departmental workflow, helping the MIT Community gain access to institutional data by providing a conduit to the appropriate resource, advising local experts on hardware and software products, and many other computing services and solutions.

DITR strives to provide quick and courteous service to our clients in order to minimize end-user downtime and loss of productivity. Our ongoing focus is to enhance our role as a valuable resource to the MIT community.

Services Provided

• Service Level Agreements
• Administrative Desktop Renewal Program
• Preventative Maintenance for Administrative Users Program
• Windows Implementation Assistance

Metrics

The Metrics chart below reports quantitative analysis of computer systems deployed, by DITR, across the Institute. For more detailed information, see Metrics Definitions.

Contact Information

Web: DITR: Departmental Information Technology Resource
E-mail: ditr@mit.edu
Phone: 617.258.5785
Team Leader: Kyle Pope, ndpope@mit.edu, 617.253.0195