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	Ask a technology question online via Request Tracker (RT). The appropriate IS&T help desk will review it and respond by email or telephone.

	Systems Status: 3-DOWN Stock Answers/FAQs Computer Training User Groups on Campus

	Do you help others solve technology problems? Check out the IT Partners Program.

Getting Help

General Computing Help:

	Help Desk Name		Hours		Telephone		Email / Contact
	Computing Help Desk General computing help (including Mac, Windows, and non-residential network / connectivity, business computing)		M-F 8-6 Walk-in hours: M-F 9:15-5 Building N42		617.253.1101		computing-help@mit.edu

IS&T Help Desks:

	Help Desk Name		Hours		Telephone		Email / Contact
	Accounts Signing up for email accounts and distribution lists		M-F 9-5 Walk-in hours: M, W, F 2-5 T, Th 9-12 or by appt. N42-140		617.253.1325		accounts@mit.edu
	Athena Consulting Using the Athena system.		Walk-in hours vary by term. Building N42		617.253.4435		olc@mit.edu
	Computing Help Desk General computing help (including Mac, Windows, and non-residential network/connectivity)		M-F 8-6 Walk-in hours: M-F 9:15-5 Building N42		617.253.1101		computing-help@mit.edu
	Hardware and Software Service Center Diagnosis and repair (part of the Computing Help Desk)		M-F 9-5 Walk-in hours M-F 9-5 N42-140		617.253.0815		pcservice@mit.edu
	Residential Computing Consultants (RCCs) Dormitory network/connectivity help		varies		617.258.9444		http://rcc.mit.edu/
	Telephone Support Services Telephones and voice mail
	Telephone Repair Help Desk		M-F 8-5		617.253.4357		3help@mit.edu
	Customer Service Reps Telephone installation, voice mail assistance, telephone & network services billing		M-F 8-5		617.253.3670		telecom-csr@mit.edu
	Unix/Linux Help Using Unix and Linux operating systems (part of the Computing Help Desk)		M-F 9-5		617.253.1103		unix-linux-help@mit.edu


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