MIT Information Services & Technologies
Client Satisfaction Snapshot Questionnaire:
TechHelp Teams (Computing Help Desk, Business Help, MCC)
MIT

As part of our teams' commitment to enhance the quality of services we provide to our customers, you are invited to complete this questionnaire.  Please take a few minutes to share your feedback with us.
Rate satisfaction with your recent client support experience
1.  Staff were professional and courteous.
2.  Staff had the expertise needed to do the job. 
3.  My case was handled in a timely manner. 
4.  My case was resolved to my satisfaction.
5.  Staff explained things in clear, understandable language.
6.  I was able to get through to a person when I wanted to.
7.  Please rate your overall satisfaction with our handling of this case

Please explain unfavorable ratings or give any other comments on your recent experience with us.

If you would like us to contact you about your case, please put your contact information and case number in the field above.

That's it! You may now  and thank you again for your input!



MIT IS&T 2004