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Why IS&T Help Desk?

Services

Support for Areas Outside the Help Desk

Price List

Work at the Help Desk

Service Status: 3Down

Self-help Tools and Downloads

Tools

• Test your MIT personal certificate
• Find out your post office server
• Check your email quota usage
• Look up and change IP address information
• Change your password
• Set up an email list
• Reset TSM password
• Set up email auto-responder (vacation reply)
• Configure spam screen settings

Information

• Service Status (3down)
• Wireless coverage at MIT
• Classrooms with network drops

Self-help Sources

• Stock Answers
• IS&T web pages

Hardware Warranty Lookup

• Apple
• Dell
• Lenovo

Software Downloads and Updates

Note: Some applications and operating systems may have eligibility requirements for download.

• Software available to the MIT community
• Mac OS X
• Red Hat Enterprise Linux
• Microsoft XP and Vista
• Microsoft Office (Your eligibility for MS Office is determined by your department.)
• Microsoft Windows updates
• Volume-licensed software