IS&T Organization
Listed below are the functional areas of the organization and a brief description of their missions. An Organizational Chart is also available.
Client Support Services
Don Montabana, Director
Client Support Services works in partnership with MIT faculty, students, and staff to maximize their effective use of IT services and technology in fulfillment of MIT's mission. The range of Client Support Services consists of departmental technical support, initial contact and problem resolution through help services, training, communication and consultative assistance to the community, software products, and client security preparedness and response.
More about Client Support Services
Infrastructure Software Development and Architecture
Wilson D'Souza, Director
Infrastructure Software Development and Architecture creates, maintains, and promotes a flexible infrastructure software architecture populated by components and with interfaces that are easily usable (and used) by software developers across MIT.
More about Infrastructure Software Development and Architecture
Operations and Infrastructure Services
Theresa Regan, Director
Operations and Infrastructure Services provide the MIT community with the fundamental IT services such as network and network-based applications, service operations and data aggregation and administration to support the full range of academic, research and administrative activities The Operations and Infrastructure Services teams work collaboratively with all other IS&T teams to ensure the highest level of support and service to MIT's students, faculty and staff.
More about Operations and Infrastructure Services
Student and Administrative Information Systems (SAIS)
Christine Meholic, Director
SAIS exists to bridge technology and business expertise in diverse functional areas, including financial, logistics,
and human resources. SAIS provides business technology services for MIT, reliably and responsively.
Our core purpose is to provide outstanding service around high impact, Enterprise-wide, integrated business solutions that enables
MIT’s mission.
Telephony and IS&T Human Resources and Administrative Services
Allison Dolan, Director
Telephony Services exists to provide robust, reliable and cost effective telephone services (voice, voice mail, conference calls, etc.) to the MIT community. Ongoing/recurring activities include maintenance, repair, and documentation of the telephone infrastructure including the 5E switch, handling customer requests for moves, adds, changes, repairs, as well as billing questions, scheduling the audio-bridge, and providing MIT directory assistance.
IS&T Human Resources and Administrative Services exists to provide quality financial, site and human resources services to IS&T staff, particularly the IST Leadership Team. Financial services include preparation of quarterly forecasts, monitoring and reconciling expenses. Human Resources and Administrative Services include site maintenance, scheduling meetings and trips, arranging events, coordinating office moves, receptionist, assistance with hiring, terminations (including layoffs), employee relations, staff development, and organizational design.
More about Telephony and IS&T Human Resources and Administrative Services
