Client Support Services

Overview

Client Support Services works in partnership with MIT faculty, students, and staff to maximize their effective use of IT services and technology in fulfillment of MIT's mission. The range of Client Support Services consists of departmental technical support, initial contact and problem resolution through help services, training, communication and consultative assistance to the community, software products, and client security preparedness and response.

Director and Teams

Don Montabana, Director

• Help Desk – Barbara Goguen and Oliver Thomas
• Data Analysis and Presentation – Rob Smyser
• Departmental IT Resources (DITR) – Kyle Pope
• IT Security Support – Tim McGovern
• MIT Home Page – Suzana Lisanti
• Software Licensing and Distribution – Jon Hunt
• Telephone Client Support – Jana Tarasenko
• Training, Consulting, and Publishing (TCP) – Jane White

Projects

• Current Projects
• Completed Projects

Reports

• IS&T Reports and Presentations