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Role of a Relationship
Manager
- Ambassador for technology services
- Facilitate access to IS&T directors, managers, and staff
- Inform clients of IS&T services and other options
- Comprehensive management of the IS&T/client relationship
- Facilitate interactions for IS&T services
- Keep IS&T staff informed
- Be aware of high priority client IT issues
- Actively listen to IS&T and client
- NOT replacing the existing project relationships
- But we need to understand the existing landscape
- Align client’s strategic vision with related IT projects
- Coordinate all IS&T activities for client
- Provide overall financial picture
- Ensure client understands service costs and who has to pay
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